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Topic # 96959 8-Feb-2012 09:43
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Hi all,

I ported my Vodafone number to 2degrees (Pay Monthly) last night.  I used the My 2degrees portal to lodge the request at around 5:15pm yesterday (7th Feb) and it was all done by 8pm (impressive).

However, I got a problem now.  I use National Bank's online code (i.e. the two factor authenication) feature for security, so everytime when I need to make an online payment, they will send me a text with the code so I can punch the code to confirm it is indeed coming from me.  Since I ported my number to 2degress, I cannot receive those SMS/Online code anymore.

I tried it last night and again this morning.  Same problem.

So, I called 200 (customer care) for help.  However, I don't think the operator understands what I mean.  She does not sound like she understands what is an OnlineCode and she said something like "this is a kind of premium message service and I will be charge for that..." that kind of things...  =-(

Can someone help me to solve this problem, I need this to work so I can pay my bills.

Thanks!


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  Reply # 578556 8-Feb-2012 09:47
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Works OK for me, and I ported from VF.

Maybe there is a lag in the new routing for your number getting out there into the wide world.

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  Reply # 578558 8-Feb-2012 09:48
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Hi there, sorry to be the bearer of bad news, but it is the responsibility of the SMS service provider to send the SMS to the correct network. You should start by complaining to the National Bank; they will need to take it up with their service supplier, who needs to update their own records.

Having said that if it was only last night that you ported you may find it comes right by itself. I very much doubt the premium SMS partners update in realtime. I know of one that doesn't update at all - they just send the same message to all three carriers and rely on two of us to drop it. :-)




iPad Air + iPhone SE + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.


 
 
 
 




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  Reply # 578649 8-Feb-2012 12:20
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keewee01: Works OK for me, and I ported from VF.

Maybe there is a lag in the new routing for your number getting out there into the wide world.



I think that's the problem, it is working fine now.  =-)

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