Advice for changing into IT

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BlakJak

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#2586771 17-Oct-2020 21:03

^^ supported except that all my ITIL training has been driven by my employers in the past. But definately the larger ones have more scope to provide/support/enable it.

But frankly if you want consistent processes you need to select your frameworks and roll with it.

ITIL is one.

Other buzzwords will be PRINCE2, Agile vs Waterfall, SDLC.

But to center in on the OP and offer some useful advice, you need to get your foot in the door and show the right key competencies and a good attitude. A good employer will, if they have the capacity, take you on and grow you, if you can show yourself as worthwhile of that investment.

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timmmay

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#2586783 17-Oct-2020 21:26

To me ITIL is legacy stuff, we're mostly agile these days. Maybe you guys were more operational or doing legacy work, I'm more modern project focused. I have to say though y'all are being somewhat offensive particularly @BlakJak. I work in a pretty big firm, some of the old people use ITIL but not me, and I've been in two fairly central architecture teams. When things moved to cloud we threw away the legacy stuff and focused on practical things, even though we still have to do things like PCI / NZISM / BS11 compliance. We do industry certifications of course, AWS / Azure / Google / etc, mostly vendor based but also TOGAF which I don't personally find useful.

gehenna

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#2586789 17-Oct-2020 21:41

ITIL isn't a project management or delivery methodology like Agile. They're for completely different things. ITIL is absolutely a contemporary framework not legacy. I'm not trying to offend you, but I would suggest the op is wary of the advice you're giving as it's quite unorthodox.

BlakJak

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#2586790 17-Oct-2020 21:52

timmmay:
To me ITIL is legacy stuff, we're mostly agile these days. Maybe you guys were more operational or doing legacy work, I'm more modern project focused. I have to say though y'all are being somewhat offensive particularly @BlakJak. I work in a pretty big firm, some of the old people use ITIL but not me, and I've been in two fairly central architecture teams. When things moved to cloud we threw away the legacy stuff and focused on practical things, even though we still have to do things like PCI / NZISM / BS11 compliance. We do industry certifications of course, AWS / Azure / Google / etc, mostly vendor based but also TOGAF which I don't personally find useful.

If you're taking offense then you're taking it too personally. You put yourself out there by expressing a controversial opinion, you're going to have to put up with people rebutting it :-)

Your dismissive attitude toward ITIL suggests you don't truly understand it's relevance.

If an architect at any organisation i've worked for, delivered a project that didn't enable ITIL or ITIL-derived service delivery, it wouldn't pass muster.

You may be fortunate enough to have a scope narrow enough to not have to worry about it, but I would be very surprised if others involved in your projects don't have to have a working knowledge of it.

So when OP is talking about getting into IT, it's of pretty limited value to dismiss what is otherwise widely accepted as standard practice.

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timmmay

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#2586794 17-Oct-2020 22:02

ITIL might be important in some areas. The roles listed are important, difficult, professional roles. I'm just saying ITIL isn't universal, many places don't use it. My impression after working in consulting / projects for government, banking, and industry was it was it something that operational type people used more than project people is all. There tends to be different approaches depending what you're doing.

BlakJak

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#2586815 17-Oct-2020 22:36

https://insightaas.com/itil-in-2018-cloudy-days-ahead/ is a useful read.

“Let me be clear: ITIL is no silver bullet. It can’t be the exclusive answer to every IT challenge you have. It provides you with a mindset, a structure, and a common language. It helps you see the bigger picture of the interdependencies and improvement opportunities within your system.”

I think it's important for organisations to draw from ITIL only what works for them. But that common language really is important.

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gehenna

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#2586819 17-Oct-2020 22:40

Same message goes for any framework really, I totally agree with that. Take the bits that enable you, leave behind the bits that stifle. ISM and TOGAF are good examples of that alongside ITIL.

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