Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1200 posts

Uber Geek
+1 received by user: 3

Trusted

Topic # 65080 29-Jul-2010 10:58
Send private message


Hello Everyone,

I have been battling a problem for a while with MYOB and their mystaffinfo.com website. This website is a portal for staff to view their leave/pay etc data published from a companies payroll program hosted onsite.

I have a client which stopped recieving mystaffinfo.com e-mails a while back and I have tracked it down I believe to mystaffinfo.com's SPF records being incorrect.

It appears that mystaffinfo.com used to send e-mail out via mail.myob.com and mail1.myob.com and listed these as the only e-mail servers which e-mails should be sent from mystaffinfo.com using SPF records.

At some time after that, MYOB started routing their mystaffinfo.com e-mail through messagelabs for outbound messages but didn't change their SPF Records which are listed as per below

TXT
mystaffinfo.com
60 min
v=spf1 mx a:mail.myob.com a:mail1.myob.com -all

So any spam filter will see the connection coming from messagelabs and drop the message as SPAM. I have been in contact with MYOB over the last few months to get this resolved, and finally found someone on the helpdesk which wanted to help and understood the problem but inferred that getting this changed internally would probably be close to impossible and if we could change our e-mail server that would be easier.

Message labs IP ranges as per this document span a large range and our spam provider isn't too happy to work around this basic misconfiguration of MYOB's SPF records

MessageLab's IP Ranges for this part of the world http://www.asupport.com/web4help/messagelabs_ip_range_for_emea.htm

Does anyone know anyone which works at MYOB and could get this to the right person  inside of MYOB?

Our client looks like they are going to drop this product as this issue and others are driving them mad, and the helpdesk is useless - they argued with us for the first week that the website didn't even SEND e-mails until we provided them with message headers proving otherwise, which doesn't instill confidence when your helpdesk don't know your own products.





Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

Create new topic
8019 posts

Uber Geek
+1 received by user: 385

Trusted
Subscriber

  Reply # 358252 29-Jul-2010 11:49
Send private message

Try sending an email to the admin contact for the domain name
http://whois.domaintools.com/mystaffinfo.com

In theory this should go through to someone who can actively manage the domain name.

However this is MYOB we're talking about so.......



Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone TV — television in the cloud
Posted 17-Oct-2017 19:29


Nokia 8 review: Classy midrange pure Android phone
Posted 16-Oct-2017 07:27


Why carriers might want to embrace Commerce Commission study, MVNOs
Posted 13-Oct-2017 09:42


Fitbit launches Ionic, its health and fitness smartwatch
Posted 12-Oct-2017 15:52


Xero launches machine learning automation to improve coding accuracy for small businesses
Posted 12-Oct-2017 15:45


Bank of New Zealand uses Intel AI to detect financial crime
Posted 12-Oct-2017 15:39


Sony launches Xperia XZ1, a smartphone with real-time 3D capture
Posted 11-Oct-2017 10:26


Notes on Nokia’s phone comeback
Posted 10-Oct-2017 10:06


Air New Zealand begins Inflight Wi-Fi rollout
Posted 9-Oct-2017 20:16


The latest mobile phones in perspective
Posted 9-Oct-2017 18:34


Review: Acronis True Image 2018 — serious backup
Posted 8-Oct-2017 11:22


Lenovo launches ThinkPad Anniversary Edition 25
Posted 7-Oct-2017 23:16


Less fone, more tech as Vodafone gets brand make-over
Posted 6-Oct-2017 08:16


API Talent Achieves AWS MSP Partner Status
Posted 5-Oct-2017 21:20


Stellar Consulting Group now a Domo Partner
Posted 5-Oct-2017 21:03



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.