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777 posts

Ultimate Geek
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Snap Internet

Topic # 31655 25-Mar-2009 17:57 Send private message

Expect a 20-35min downtime tonight between 1am and 4am. A switch at the RAN will be getting rebooted to upgrade its firmware, as that will generate a full broadband outage we will be using this opportunity to upgrade some of our core network.

Cheers.




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

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^RO Ricky - Technical Lead
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237 posts

Master Geek
+1 received by user: 23


  Reply # 203322 25-Mar-2009 19:55 Send private message

Thanks for letting us know.

But I'm sure I will be snoring away by then!!!




 

1223 posts

Uber Geek
+1 received by user: 53


  Reply # 203330 25-Mar-2009 21:19 Send private message

It's nice to see this sort of thing posted in the correct places on some forums. Smile




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383 posts

Ultimate Geek
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  Reply # 203334 25-Mar-2009 21:23 Send private message

Agreed, thanks for letting us know.




2281 posts

Uber Geek
+1 received by user: 455


  Reply # 203335 25-Mar-2009 21:28 Send private message

just as a matter of interest does the upgrade benefit the end user or is it just general maintenance



777 posts

Ultimate Geek
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Snap Internet

  Reply # 203357 25-Mar-2009 22:18 Send private message

vexxxboy: just as a matter of interest does the upgrade benefit the end user or is it just general maintenance


Short Term: No
Mid Term: Yes
Details: Sorry, can't say yet




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



I'm @nate
6266 posts

Uber Geek
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  Reply # 203605 26-Mar-2009 20:39 Send private message

RalphFromSnap: Expect a 20-35min downtime tonight between 1am and 4am. A switch at the RAN will be getting rebooted to upgrade its firmware, as that will generate a full broadband outage we will be using this opportunity to upgrade some of our core network.


Hey Ralph, a couple of ideas from a customer's point of view:

1. I completely forgot about this, and last night when my internet died I used my datacard to go to the snap website to see if there were any planned outages - that page never changed.  It would be good to have that updated whenever there is network issues.

2.  If I didn't have a datacard, it would be good to signup for a SMS alert, I'm more than happy to pay the 20 cents per message if I'm told why my internet is down.

If you need systems to handle #2 I'm sure we can help you out Cool

Other than that, I've been very satisfied with speeds and the helpdesk at Snap, keep up the good work!




Phil Gale
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Red Jungle
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Reply # 203679 27-Mar-2009 09:47 Send private message

Or... go to bed!




Red Jungle: we make fantastic software

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