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12462 posts

Uber Geek
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Topic # 111079 23-Oct-2012 15:38 Send private message

Anyone having trouble getting this app to activate? I downloaded this app from new, it texted me the code, but I got an invalid code error. I then followed the instructions and it called me with another code (one number more), but that too was rejected. When I try to get it to send me a new code, I get a page that says an error has occurred during the viber activation process, and it just loops back. It no longer sends me a code nor will phone me the code, and reinstalling the app makes no difference. There is no way to get support either from the app.

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dan

843 posts

Ultimate Geek
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  Reply # 705167 23-Oct-2012 15:42 Send private message

Viber is having issues today because of the Amazon hosting issues.. probably the reason

128 posts

Master Geek
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  Reply # 705168 23-Oct-2012 15:43 Send private message

I haven't been able to use Viber all day. Keeps failing to send messages.

Edit:   Beaten to it ^

 

 



557 posts

Ultimate Geek
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  Reply # 705169 23-Oct-2012 15:43 Send private message

I got a text from a mate earlier saying the service was down
Was working yesterday

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  Reply # 705173 23-Oct-2012 15:54 Send private message

From Viber:

Momentarily we are experiencing some issues with service. This may affect registration, connectivity, and contact syncing. This is related to our hosting provider (Amazon) and is likely affecting many of their customers. -- Amazon is on it and we will update as soon as we know more


Seems to be fixed now though.



12462 posts

Uber Geek
+1 received by user: 1381


  Reply # 705177 23-Oct-2012 16:22 Send private message

dan: Viber is having issues today because of the Amazon hosting issues.. probably the reason


Thanks, that could be the reason then. Will try it again in a few days.

86 posts

Master Geek

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  Reply # 706042 25-Oct-2012 01:48 Send private message

Hi everyone,
This is an official representative from Viber. We're here to offer direct support :)

There was a temporary server problem, caused by a major problem with Amazon's hosting servers, that affected many of our users. However, all should be working fine again now. Please test Viber again and make sure all is well now

For more questions, please don't hesitate to contact me.

Best regards,
the Viber Team.



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