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timslim

42 posts

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#45402 2-Nov-2009 09:34
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Hi,

Saturday afternoon had to call Sky support - as Sky box was reporting rain fade on a clear Wellington day, and no channels were being received. Tech support had got me to reboot and wipe Sky card with a tissue.  All channels restored.

Saturday night, a few mates were around to watch the AB game. Beers, pizza, looking forward to a good night. 

25 minutes into the game - Sky Sports 1 feed disappears - to be replaced by the C:4 error - 'You are not subscribed to this channel, please contact service provider."

Cue: WTF? from assorted mates and myself.

All other Sky channels were clear and fine - including Sky Sports 2. Only channels with the C:4 error were SS1, 3 and SS Highlights. Which made for some confusion.

Rebooted Sky box at the wall twice, wiped the card again, sacrificed a chicken - all to no avail.

Called Sky customer support - but as it was 10:15pm - support was closed.

Once air was cleared of bad sweary words - we settled in to wait for the replay on Prime.

Sunday morning I fired up Sky and TV to see if problem had corrected itself. Rebooted again, with no joy - so called Sky support. Got through and explained issue.  Could hear a couple of keyboard clicks from tech support - and voila - Sky Sports channels all restored.

I asked "So what was the issue?" - tech support response "Sometimes bad things can happen"

Me: .... "What?!?"

Tech support: "Is there anything else I can help you with today sir?"

I asked about a credit - or a free movie as compensation - and was told he'd have to talk to his supervisor and would call me back. I don't imagine that conversation actually happened and I've not heard back. It wasn't a 24 hour outage - but I only get Sky Sports to watch the rugby, so IMO it's a bit poor if that fails. If I hadn't have called, I'd imagine I'd still be without Sky Sports two days later, and would be entitled to a refund/credit.

I'm no cable TV guru - but I was a bit stumped by the response - and was wondering if anyone else had had "bad things happen" to them, and if anyone else had thoughts or comments to a situation like this.


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l43a2
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  #269285 2-Nov-2009 14:50
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it seems you have had some very bad luck, i've never had any issues like the ones u've been having. i hope it stays problem free.





ZollyMonsta
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  #269292 2-Nov-2009 15:19
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SkyTV isn't cable ;-)

Yes, sometimes bad things can happen.. especially when the blue smoke escapes from the pipes.

 
 
 
 


timslim

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  #269424 2-Nov-2009 20:54
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Yeah - sorry - I know SkyTV isn't cable - was just using a generic term for subscriber TV.

Was somewhat surprised at the 'technical' term for a systems error or an accounting snafu is all. I'm assuming they don't that use that term with business accounts - or customers who actually do feel aggrieved.

Mind you - if it happens again this week during the All Blacks v Wales game - I might be slightly less generous - about the "bad things" excuse.

allstarnz
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  #269437 2-Nov-2009 21:31
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poor form from Sky.

interestingly I note that SS1 and Sky Sport Highlights are on the same transponder (12546 H). Wonder if you had some sort of technical issue.

Do you live in apartments or something?

timslim

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  #269439 2-Nov-2009 21:38
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No. Live in a villa - standalone house.

Have never had any other issues with SkyTV - apart from having to replace 2 remotes due to wear and tear.

wreck90
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  #271208 9-Nov-2009 10:13
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This is the annoying thing, there are certain shows that you don't care about missing.

But, the rugby! With all your skyless mates at your house. Pretty bad, i'd expect a decent credit.

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