Rabobank new security setup

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Forums › Finance and wealth management › Rabobank new security setup

linw

2843 posts

Uber Geek

#316216 26-Sep-2024 08:44

Wondering if anyone else has got into a mess when trying to change to the new security code being sent to your phone?

Both my wife and I can't now access our account!! I did get into the account some days ago but now the code doesn't get sent to my phone. And for my wife it doesn't accept our customer acct no.

And, of course, they are totally bogged down with backlogs on their phone "service", so, like I thought, there are lots of others with problems!

jonathan18

7413 posts

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#3286503 26-Sep-2024 09:24

I don't use Rabo's website much (ie use the app most of the time) but did go through the hassle of switching over to phone app-based codes a couple of weeks ago, and it went fine. The weird thing is I've just tried now to see if I hit the same issue and it's asking for my digipass code... and I threw that out at the time! Not in my rubbish bin anymore either. Oops...

Edit: the app is still generating codes; so I gave using one of those a go to log into the website, only to be told my account has been locked. Luckily that is only via the web, as I can still log into the app. Man, Rabobank's IT is just so clunky to use. Despite adding 2FA to the app (so updating it anyway) there's still no fingerprint login... I'm so glad the main every-day banks' apps are nothing as bad as this.

robjg63

4091 posts

Uber Geek

Subscriber

#3286514 26-Sep-2024 10:40

I got the app set up on my phone a couple of weeks back.

That logs in ok today (with the 6 digit PIN I set up at the time).

If you go to their website and try and log in - you get two options:

"Log in with Digipass" and "Log in with Secure Code".

Once you get rid of the Digipass, you need to use the "Secure Code".

For some reason Chrome is spitting up "Unauthorised" - will have to investigate.

If I try and log in with Edge browser, I have to enter my account number and password, then open the phone app, log into that, then click on the 'shield' icon down on the bottom right of the screen.

That has a code that changes every 60 seconds or so - you have to enter that into your browser session - and then log in.

Their migration seems a bit 'bumpy' and its not the smoothest transition I have seen - but it is working...

EDIT: FWIW, I cleared the chrome site data for rabobank and its logging in fine on chrome now.

Open rabobank.co.nz, click on the 'site information' icon next to the url in the omnibar. Click 'cookies and site data', 'manage site data', delete the site data for the two rabobank sites.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

jonathan18

7413 posts

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#3286519 26-Sep-2024 10:48

Doh! In a drongo move I hadn't replaced my bookmark to the login screen, so was still going to the original digipass-based login page. Accessing via the right page I can log in fine!

Groucho

522 posts

Ultimate Geek

#3286631 26-Sep-2024 13:47

jonathan18:

Man, Rabobank's IT is just so clunky to use. Despite adding 2FA to the app (so updating it anyway) there's still no fingerprint login... I'm so glad the main every-day banks' apps are nothing as bad as this.

My beef is the complexity of the PIN you have to set up. Six digits with no sequential or duplicate numbers which is harder to magic up on the spot than I thought. Fingerprint or biometric login would be a huge benefit. Between my customer ID and very strong password, the cryptic PIN is just too much. I haven't used it to log into the website since setting it up so just tried it. PIN required to open app to get another rolling Secure Code to type elsewhere.

If it walks like Google Authenticator and almost talks like Google Authenticator...

alasta

6687 posts

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Subscriber

#3286637 26-Sep-2024 14:08

Can customers still use the physical digipass, or are they phasing that out?

I hate using iPhone apps for this sort of thing as I don't have the skills to fix it when it goes rogue.

jonathan18

7413 posts

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#3286649 26-Sep-2024 14:26

alasta:

Can customers still use the physical digipass, or are they phasing that out?

I hate using iPhone apps for this sort of thing as I don't have the skills to fix it when it goes rogue.

While I've seen no specific timeframe mentioned, they do state 'Please note that physical security tokens will be phased out, making the transition to Secure Code essential.'

I'm the opposite to you: I'd much rather have authentication via a mobile app, though would have preferred it if Rabobank had allowed more than one device to provide authentication (as access does become an issue if that device is lost/damaged); I'm pretty sure, as a comparison, I can authenticate via the BNZ app on any of my mobile devices.

Gordy7

1900 posts

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Lifetime subscriber

#3286732 26-Sep-2024 17:44

My digipass showed a low battery error. Rabo are not replacing the digipass.

Went ahead with the secure setup without any issues.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

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mattwnz

20108 posts

Uber Geek

#3286897 27-Sep-2024 01:15

They are the only main bank apart from TSB, that I use, that still don't allow a biometric login, such as touch ID. So relies on a 5 digit pin number for logging in. It is also not a good app, often I can't login and get an error that it isn't accessible. It also regularly wants to update but won't let me use the old version until I have updated to the newest version. So I going to keep using the digipass until they stop allowing it to be used. Only recently had it replaced as the old ones battery had died.

Ragnor

8199 posts

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Trusted

#3287899 30-Sep-2024 02:24

Why do they maintain two Android apps instead of one?

Why didn't they just use standard like TOTP (RFC 6238) or FIDO for the protocol, then we could use any authenticator we choose (google, microsoft, authy etc)?

Dumb decisions...

TechnoGuy001

852 posts

Ultimate Geek

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#3290358 3-Oct-2024 09:22

Pro tip to anyone getting "technical error, try again later" when setting up the app. If you never added your mobile number to your profile (or added landline), then you can't setup the new auth via the app.

You'll get some cryptic error when trying to setup the app about "technical issues" with Rabo and to try again later... What they really mean to say is, we (rabo) don't have your (mobile) phone number on record that we can txt you your code.

IDK if this is still the case today, but it was ~3 weeks ago.

I know in there setup instructions somewhere briefly they did say something like mobile number required, but it's not super obvious, or wasn't to me.

This transition has been really badly handled, and kinda feels rushed through. How can they not hire anyone trained in creating easy to follow instructions, feels like they just asked bob in support to write up some instructions to put up on the site.