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1206 posts

Uber Geek

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#310715 15-Nov-2023 21:30
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I've been on quic for a few months now, and generally very happy with it.


I'm on a 300/100 plan, using Ethernet to an RT-AC87U that usually reliably handles the bandwidth.


However, in the last couple of days, VOIP quality to Japan (using all of Signal, Viber, Skype, Google Meet, Jitsi) has been uniformly awful downstream only. My business partner can see and hear me fine, but I can't see or hear him with any reliability. Audio is choppy, video looks like 240p resolution. I'm trying to use this for business meetings, which is a problem.


Other points: High-end computers on both ends (less than a year old, everything up to date) with 2.5 gig ethernet connection.
I've swapped out the router for a known good Asus router, no change.
Using my laptop with Wi-Fi and ethernet, no change.
Speedtests to various providers show full 300/100 speeds, and they are as they should be.
I tried calling a mate in Sydney on Signal and FB messenger. Same result, no change.


My business partner has tried various devices at his end (laptop, desktop, phone, on ethernet, Wi-Fi, and data) with no improvement.


I've tethered both my desktop and laptop through my phone connection, and it works perfectly, eliminating the router(s) and the provider as the problem.
The process of elimination suggests that the only issue left is with my provider.
Am I missing something?

Get your business seen overseas - Nexus Translations

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Coromandel's CFM
309 posts

Ultimate Geek

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  #3160005 15-Nov-2023 21:32
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It's possibly related to the current Sydney packet loss issue. There is a "fix" planned on Friday.






Maintenance Planned Nov 17, 2023 12:00 AM–5:00 AM NZDT



This emergency maintenance is being performed to address excess packet loss to traffic routed through our Sydney PoP. During this time we will be performing changes on routing and switching infrastructure, requiring reboots to core network elements.
Interruptions to services and changes in traffic paths may be experienced while this work is taking place.




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Wannabe Geek

  #3160023 16-Nov-2023 02:02
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That might explain it... (Gurezaemon's business partner here...) we've been racking our brains over this one as nothing seemed to work, and things are rock solid here at my end in Japan (10gig fiberoptic on my end), and I've verified that I can contact people in other countries without issue. Any idea what time on Friday the fix is planned?



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  #3160043 16-Nov-2023 08:00
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They usually make changes really early morning NZ time. Quic publicly notifies of their maintenance windows so if you check the status page on their website you’ll be able to see what’s planned and the time window.

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Uber Geek

  #3160186 16-Nov-2023 15:24
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MarcJapan: Any idea what time on Friday the fix is planned?





Maintenance Planned Nov 17, 2023 12:00 AM–5:00 AM NZDT 



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Uber Geek

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  #3160232 16-Nov-2023 18:13
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Strangely, the issue seemed to be fixed by this morning, still a day before the scheduled maintenance. All's well that ends well!

Get your business seen overseas - Nexus Translations

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  #3160241 16-Nov-2023 18:27
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Michael Murphy |
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884 posts

Ultimate Geek

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  #3160290 16-Nov-2023 21:36
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Packet loss to Sydney is about 50% right now.

They’ve be better off disengaging their Sydney pop completely and sending the traffic via their transit provider in th interim!

696 posts

Ultimate Geek

  #3160292 16-Nov-2023 21:55
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Yeah it is getting pretty bad this evening. Currently sitting around 30% packet loss to AWS ap-southeast-2

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Uber Geek

  #3160306 17-Nov-2023 01:10
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Why is Microsoft / Amazon AWS traffic being handed to their Sydney PoP when there is clearly no capacity? Looking at the internet exchange graphs there's pretty clearly a 1 gig link in there somewhere.

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Master Geek

  #3160311 17-Nov-2023 06:02
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Looking to be much improved for me this morning.  ~30% packet loss last night, close to 0% currently.


Hope that's got things sorted.

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