PPPoE connection failing to bng1-akl1

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murkywalrus

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#311703 8-Feb-2024 10:09

Rebooted my router this morning and was met with being unable to connect.

Looking at pcaps it looks like bng1-akl1 is terminating my connection?

had a look in my account portal and it's a whole lot of "Received Accounting Stop". is anybody else experiencing this?

running opnsense 24.1.1

mentalinc

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#3192285 8-Feb-2024 10:13

Maybe a reboot of opnsense?

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Quic: https://account.quic.nz/refer/473833 R473833EQKIBX

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murkywalrus

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#3192298 8-Feb-2024 10:22

mentalinc:

Related to this: https://status.quic.nz/issues/65b94bad4a0ebd79f8de0737 ?

Maybe a reboot of opnsense?

No luck unfortunately, rebooted a couple times now (just did another one for sanity's sake) & nothing.

mentalinc

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#3192300 8-Feb-2024 10:26

Raise a ticket in the portal would be next option to have someone investigate for you.

CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB: Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX

murkywalrus

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#3192303 8-Feb-2024 10:37

mentalinc:

Raise a ticket in the portal would be next option to have someone investigate for you.

Will try another router later when I'm able to and then open a ticket if that doesn't work. thanks!

michaelmurfy

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#3192312 8-Feb-2024 10:42

@murkywalrus They're aware of your connection and are working on it now just FYI. They need to diagnose if it is either a Quic, Chorus or You bug. Can you try another router?

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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murkywalrus

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#3192315 8-Feb-2024 10:50

michaelmurfy:

@murkywalrus They're aware of your connection and are working on it now just FYI. They need to diagnose if it is either a Quic, Chorus or You bug. Can you try another router?

Not currently, will be able to at ~5pm when I get home.

michaelmurfy

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#3192350 8-Feb-2024 11:14

murkywalrus: Not currently, will be able to at ~5pm when I get home.

It may be up by then but your router is sending additional PPPoE details for some reason causing a config reject. Have you perhaps got the service field filled in? This should remain blank.

murkywalrus

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#3192351 8-Feb-2024 11:21

michaelmurfy:

murkywalrus: Not currently, will be able to at ~5pm when I get home.

It may be up by then but your router is sending additional PPPoE details for some reason causing a config reject. Have you perhaps got the service field filled in? This should remain blank.

Service field is empty. PPPoE config is below:

murkywalrus

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#3192423 8-Feb-2024 13:01

looks like everything is working on my side now - cheers @quic @michaelmurfy!

chrisallen

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#3192771 9-Feb-2024 08:14

I woke up to the same issue with my connection. @quic / @michaelmurfy

The portal showed my PPPoE connection retrying every 5 seconds or so. I have rebooted the ONT and UDM-SE. No change...

michaelmurfy

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#3192802 9-Feb-2024 09:49

@chrisallen You been sorted out? It sounds like they know what the issue is now.

Edit: I just removed your payload information as it was potentially exposing things you don't want others to see.

quic

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#3192804 9-Feb-2024 09:53

Hi team,

Just letting you all know we are aware of this and have found a bug in our new stack impacting a select few circuits.

We've implemented a workaround, so if your circuit isn't coming up immediately, please leave it sitting there and will come up shortly.

The team are working on a full fix which we're hoping will be deployed today.

Quic Broadband
quic.nz - The telco who puts you in charge!

chrisallen

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#3192811 9-Feb-2024 10:05

michaelmurfy:

@chrisallen You been sorted out? It sounds like they know what the issue is now.

Edit: I just removed your payload information as it was potentially exposing things you don't want others to see.

Yes, I am all sorted and my internet is back up now. Oh, and thanks for removing the payload info!

quic

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#3192860 9-Feb-2024 13:01

Bug found and squashed. 🐛

Fix implemented, tested, and confirmed resolved. Apologies to those select customers who struck this one.

Quic Broadband
quic.nz - The telco who puts you in charge!

NZMks

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#3192906 9-Feb-2024 15:48

Just had the same issue @ 1340 today. Was resolved by Quic changing to DHCP.

Connected via Enable in Christchurch