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Gurezaemon

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#311798 15-Feb-2024 12:56
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This morning around 9:40, my connection stopped. I have not changed anything in the router in months, so this is unlikely to be a configuration issue.

There is nothing relevant on the quic page, so I thought I'd try my luck here.

I have:
-Rebooted my router (Asus RT-AC87U)
-Rebooted the ONU. The green LED next to the ethernet port is blinking as if data is going through it
-Tried a separate router (Asus RT-AC58U) that has previously worked with quic, and that has the same configuiration.

Both routers give an "Invalid account or password, click the link to modify it." error.
I check the settings, and they are correct (user: quic@quic.nz, password: quic).

Internal network is fine, and pinging other machines on the network works too.

Any thoughts?





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Delorean
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  #3195752 15-Feb-2024 12:58
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Maybe it is relating to upcoming IPoE changes, or is the new Quic network going to be dual stack?


 
 
 

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michaelmurfy
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  #3195807 15-Feb-2024 13:06
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https://status.quic.nz/issues/65b94bad4a0ebd79f8de0737 

 

Haven't seen anyone else down. Do also double check you're only using PPPoE, not DHCP and check your client list in the Quic portal to see how you're authenticated.

 

There was also this just completed: https://status.quic.nz/issues/65baa18a386fb33dd1910cee 





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quic
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  #3195811 15-Feb-2024 13:11
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Hi @Gurezaemon

 

No known issues on the network - as @michaelmurfy has said, please take a peek in your account to see if you're showing as connected on our side.

 

Feel free PM me your connection info here and I'm happy to take a look from our side.





Quic Broadband
quic.nz - The telco who puts you in charge!

 

 

 

 




Gurezaemon

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  #3195815 15-Feb-2024 13:24
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It looks like I'm connected on the website. I'll PM you my email address - hopefully that is the info you need. 





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quic
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  #3195853 15-Feb-2024 14:25
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Thanks for the PM @Gurezaemon.

 

Just for everyone's benefit and knowledge: As we continue to roll out our new authentication stack, this starts the process of enabling DHCP/IPoE authentication for some customers.

 

As we work through enabling this, we are seeing some routers are attempting to authenticate with both DHCP & PPPoE simultaneously, which then blocks out the other authentication type on our side (to avoid IP conflicts etc).

 

If you're seeing no connectivity, take a peek in your Quic account to see if you're authenticated by DHCP or PPPoE, and hopefully it's the one you're expecting. But if not, check out your router config and either disable the DHCP client or PPPoE dialer (and associated DHCPv6 if in use).

 

PPPoE:

 

or, DHCP:

 

Note: Switching from PPPoE to DHCP can take up to 2 minutes, switching from DHCP to PPPoE can take up to 30 minutes.

 

Note: This is not an announcement, or confirming DHCP authentication is available for all. That's still coming. ๐Ÿ˜‰

 

More comms coming out about this very soon once we've ticked off a few more boxes - watch this space!





Quic Broadband
quic.nz - The telco who puts you in charge!

 

 

 

 


dfnt
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  #3195866 15-Feb-2024 14:53
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I accidentally found that out last night when I plugged the ONT into an old pfsense server that was configured with DHCP

Couldnโ€™t connect back with pppoe for about 30 minutes

Slightly annoying but it is what it is

aj6828
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  #3195874 15-Feb-2024 14:59
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quic:

Thanks for the PM @Gurezaemon.


Just for everyone's benefit and knowledge: As we continue to roll out our new authentication stack, this starts the process of enabling DHCP/IPoE authentication for some customers.


As we work through enabling this, we are seeing some routers are attempting to authenticate with both DHCP & PPPoE simultaneously, which then blocks out the other authentication type on our side (to avoid IP conflicts etc).


If you're seeing no connectivity, take a peek in your Quic account to see if you're authenticated by DHCP or PPPoE, and hopefully it's the one you're expecting. But if not, check out your router config and either disable the DHCP client or PPPoE dialer (and associated DHCPv6 if in use).


PPPoE:


or, DHCP:


Note: Switching from PPPoE to DHCP can take up to 2 minutes, switching from DHCP to PPPoE can take up to 30 minutes.


Note: This is not an announcement, or confirming DHCP authentication is available for all. That's still coming. ๐Ÿ˜‰


More comms coming out about this very soon once we've ticked off a few more boxes - watch this space!



Nice can I be one I have been waiting for ages ๐Ÿ˜„




for anyone keen on joining quic here is a coupon

 

free setup ($29 value) by using the promo code at checkout: R195231ED17X1

 

 




mentalinc
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  #3195882 15-Feb-2024 15:07
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So in theory if we configure for DHCP it will work now ๐Ÿ˜ฎ





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aj6828
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  #3196861 17-Feb-2024 19:22
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I tested it I can get the router to connect to dhcp but there is no internet.. how ever after 30mins I can get connected to pppoe and it works ..




for anyone keen on joining quic here is a coupon

 

free setup ($29 value) by using the promo code at checkout: R195231ED17X1

 

 


timwelch
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  #3196862 17-Feb-2024 19:25
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I did a firmware upgrade on my router and it tried connecting via DHCP. You need to disconnect and wait for the DHCP session to drop before retrying with PPPoE...

This is from Quic support...

 

 

 

Hope this helps someone having issues.

 

Cheers, Tim


Gurezaemon

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  #3196864 17-Feb-2024 19:38
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After getting support from Quic to resolve my original issue, I am now connected with DHCP, but (coincidentally...?) am having lots of trouble connecting to lots of sites that load just fine when I run the PC through tethering on my phone.

 

I'm on an Asus router, which doesn't make it obvious to my bird-brain how to disable DHCP, and so as per the instructions to "either disable the DHCP client or PPPoE dialer" I selected the only one I could figure out, thus disabling PPPoE by switching to Automatic IP.

 

To be honest, I'd like to return to PPPoE as it seemed more stable (although I know it shouldn't make any difference) but some routers make it less than intuitive... ๐Ÿ˜–

 

 





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RunningMan
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  #3196869 17-Feb-2024 20:06
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PPPoE instructions - for Spark, but near enough to get you going.

 

https://www.pbtech.co.nz/ASUSISPSettings#SparkRTAC 

 

Can up the MTU to 1500 instead of 1492 and personally I'd disable UPnP unless you actually need it.

 

EDIT: remember you'll need to wait for the DHCP lease to time out too - 20 mins or by the post above.


Gurezaemon

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  #3196874 17-Feb-2024 20:32
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RunningMan:

 

PPPoE instructions - for Spark, but near enough to get you going.

 

https://www.pbtech.co.nz/ASUSISPSettings#SparkRTAC 

 

Can up the MTU to 1500 instead of 1492 and personally I'd disable UPnP unless you actually need it.

 

EDIT: remember you'll need to wait for the DHCP lease to time out too - 20 mins or by the post above.

 

 

Thanks! I'd largely figured out the PPPoE option, but that was the setting that I had when Quic said I was trying to access through PPPoE AND DHCP.

 

So, short of an explicit way to disable DHCP in my router (so that I can connect with PPPoE), I suspect I should stick with DHCP for the meantime and hope that connection issues automagically go away.

 

 





Get your business seen overseas - Nexus Translations


michaelmurfy
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  #3196889 17-Feb-2024 23:02
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@Gurezaemon If you're having problems with some sites it sounds like the MTU is not set right.

 

For Quic, it'll be 1500 on IPoE.

 

ALSO NOTE! IPoE is not at all announced, is fully unsupported, can be broken etc and I fully bet if you attempt to get any support you'll right now be laughed at and be told to switch back to PPPoE and wait for the announcement. If it does work you're basically doing so at your own risk. If you get stuck in IPoE land then you need to basically switch your router back to PPPoE and wait 30mins for your lease to expire (from beta testing you're better to actually unplug your router fully during this time to ensure no more DHCP packets go out). You'll also get this message in the Quic portal if you've screwed up:

 

 

I seriously suggest people wait until the official announcement. If it works then great, but with an ASUS router you're better to stay on PPPoE as you should have offloading so will have almost no benefit with being on IPoE.





Michael Murphy | https://murfy.nz
Referral Links: Octopus Energy ($50 Credit) | Tesla | Quic Broadband (use R122101E7CV7Q for free setup)

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hamish225
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  #3196917 18-Feb-2024 10:08
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quic:

 

Thanks for the PM @Gurezaemon.

 

Just for everyone's benefit and knowledge: As we continue to roll out our new authentication stack, this starts the process of enabling DHCP/IPoE authentication for some customers.

 

As we work through enabling this, we are seeing some routers are attempting to authenticate with both DHCP & PPPoE simultaneously, which then blocks out the other authentication type on our side (to avoid IP conflicts etc).

 

If you're seeing no connectivity, take a peek in your Quic account to see if you're authenticated by DHCP or PPPoE, and hopefully it's the one you're expecting. But if not, check out your router config and either disable the DHCP client or PPPoE dialer (and associated DHCPv6 if in use).

 

PPPoE:

 

or, DHCP:

 

Note: Switching from PPPoE to DHCP can take up to 2 minutes, switching from DHCP to PPPoE can take up to 30 minutes.

 

Note: This is not an announcement, or confirming DHCP authentication is available for all. That's still coming. ๐Ÿ˜‰

 

More comms coming out about this very soon once we've ticked off a few more boxes - watch this space!

 

 

 

 

Did you guys notice any particular brand(s) of router doing this?





*Insert big spe*dtest result here*


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