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147 posts

Master Geek

#128738 21-Aug-2013 20:18

We got VDSL about a month ago and are enjoying the speed increase. 

While the stats look great I am less than happy with the noticible delay when I open up a page. Initially I thought it was the wireless so I put the router (Telecom supplied) onto channel 6.

Here are my modem stats - should I experience a delay when I open sites? On a speedtest I am seeing 42ms pings, which seems on the high side to me

Modem state: up
Up time (Days hh:mm:ss): 9 days, 3:11:14
xDSL Standard: ITU-T G.993.2
Channel Mode: Interleaved

Number of reset: 0

Chipset Vendor info (G.994.1): Local Remote
Country code: B500 B500
Specific: 0000 0001

System Vendor info (showtime): Local Remote
Country code: 0F00 0000
ID: TMMB ----
Specific: 3C61 0000

Bearers generic info DS US
Payload rate [Kbps]: 38008 10352
Attenuation [dB]: 14.0 31.2
Margins [dB]: 12.1 19.8
Output power [dBm]: 13.5 4.3

Number of bearers: 1
Bearer 0 DS US
INP [DMT symbols]: 0.00 0.50
Delay [ms]: 8.00 8.00
Depth []: 155 0.00
R: 6 0

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5990 posts

Uber Geek

Lifetime subscriber

  #882389 21-Aug-2013 20:18
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.


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1285 posts

Uber Geek

  #882408 21-Aug-2013 20:32
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Attenuation of 14 is high for VDSL which is going to make it hard to get to DLM1.

Your current DLM profile is currently adding 16ms and there is really nothing you can do unless you can improve your line.

FYI we've just moved from VDSL to fibre and webpages load lightning fast, a noticeable improvement on VDSL even on DLM1

'That VDSL Cat'
12999 posts

Uber Geek

ID Verified

  #882411 21-Aug-2013 20:45
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what are your error rates looking like? chances are that is why your not hitting DLM-1, not your attention..

#include <std_disclaimer>


Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.



1285 posts

Uber Geek

  #882425 21-Aug-2013 21:03
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hio77: what are your error rates looking like? chances are that is why your not hitting DLM-1, not your attention..

Um, do you understand the relationship between the two?

3648 posts

Uber Geek


  #882431 21-Aug-2013 21:14
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My understanding is higher attenuation will likely mean lower sync (less bitloading particularly at higher frequencies) but yeah, I'd say actual error rates, particular CRC, are a better indicator of what the issue might be with DLM. Also try not to restart your modem at all. Just leave it - if your error rates are lowish DLM should reduce the interleaving and you'll see better latencies (BTW My attenuation is 12 and I'm on DLM1 and there are others with higher also on DLM1... )

"I was born not knowing and have had only a little time to change that here and there."         | Electric Kiwi | Sharesies
              - Richard Feynman

1285 posts

Uber Geek

  #882439 21-Aug-2013 21:22
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Ok I stand corrected, error rates have nothing to do with attenuation (loss) ... Moving on

905 posts

Ultimate Geek

Spark NZ

  #882440 21-Aug-2013 21:33
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If web page loading is slow, that amount of latency introduced by interleaving is not noticeable.
Generally that level of latency is only noticeable if you're gaming or using a voip/video service such as skype.

Can you provide a little more information on exactly what is slow? Is it just certain websites? Does domestic / international sites make a difference?
What do you get for speed at ?

Which DNS servers are you using?

My views are my own, and may not necessarily represent those of my employer.

2772 posts

Uber Geek


  #882445 21-Aug-2013 21:42
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Noticeably slow page loading would suggest high packet loss to me.... 40ms is not significant enough to notice for simple page load times, which are usually on several orders of magnitude larger than that.



147 posts

Master Geek

  #882470 21-Aug-2013 22:27

My speedtests to the Telecom speedtest server give me close to what the modem reports. Especially when the teenager isn't at home. I just got 35mb/8.7mb and 44ms ping.

My DNS servers are: and which is how the modem came.

Overseas sites are slower than local sites. But both seem to take a second or two longer than they did previously. FB takes a good 5 seconds to load the first image in my timeline and it takes at least 10 seconds for the stream on the right to populate.

905 posts

Ultimate Geek

Spark NZ

  #882492 21-Aug-2013 23:15
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Do you get this same issue on multiple PCs and multiple browsers?

My views are my own, and may not necessarily represent those of my employer.

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