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xainee

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#154536 31-Oct-2014 07:12
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Hi All,

So, I made a switched to bigpipe on the 22/10. The switching process went good, with the online support I was able to get my Internet up and running.

Now, the issues that I'm now experiencing are:

1. Slow download speed, not speedtest, download.
As per instructed i did a speedtest at Auckland Spark server went with 100-100Mbps (wired), download at mega with an IDM 3MB-3.5MB (same speed as 30 Mbps connection from SNAP).

Torrenting resulted roughly the same speed

2. Keep disconnecting

I can't seem to download files more than 10-15 seconds, it just keep disconnecting, and this is affecting services the likes of unotelly as well.

Click to see full size

Now the modem that I got is Fritz box 7340, I got this from Snap, and I can't seem to find the page about my line or my dsl information.

Now, are you guys experiencing any of this issue?Would you mind giving me help?

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BigPipeNZ
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  #1165620 31-Oct-2014 10:41
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Hi sorry to hear you are having problems.

Have you raised a support ticket about the issues yet?  If so, can you PM me with the email address you used for Bigpipe and I'll take a look at your support ticket.

If you haven't raised a ticket yet, please do that and our team can take a look.    https://www.bigpipe.co.nz/#/support?a=send-message

Other people may want to help in this thread too, so can you confirm a couple of things please

1) what plan you are on with Bigpipe
2) did the issues suddenly start after a period of good service, or been like that since day 1 of your plan
3) Regarding the speeds, have you tried a download from a source that you know can cope with high speed downloads - Steam is generally a good test.   Torrenting is going to depend on how well seeded your torrent is - it's quite possible that a given torrent simply isn't seeded well enough to get over 3-4MB/s
4) Regarding the disconnections,  is it just that the download stops, or does the whole internet go down? (i.e. when the download stops, does all web browsing also stop?)
5) I see you mention you use Unotelly.  Does this also happen when you disable unotelly and use our DNS?  




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xainee

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  #1166086 31-Oct-2014 19:22
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Hi, 

Thank for replying back, I've raised ticket for this issue, the tech support reply back almost immediately (great job btw).

So, 

1. My plan is 100/20

2. The connection was dropped since 2 days ago, till this morning, it was fine couple of days ago.

3. Actually the tech support gave me a link to download from , that came back just great 10-13 MB using IDM, and tried to download the youtube video that came great as well 7 -9 MB, haven't try to download from MEGA again, but I'll do that shortly

4.As for the disconnection I found out that possibly the damn fritzbox that is doing it. I've tried downloading a file on a mac, the connection dropped but the wired connection still going, so I don't know what happened there.

5. Unotelly is setup on the device level, not on the router, and that is only for ps4/iOS devices, but you kinda can tell when the Internet changes, on their website.

So, yea I've tried downloading again from Wi-fi, roughly stopped on 15-20 second mark, no idea what causing it.

hio77
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  #1166087 31-Oct-2014 19:24
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are you getting PPP drops?





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