Poor ADSL speeds in our new house. Neighbours 15x faster

Forums › Spark New Zealand (including Skinny and BigPipe) › Poor ADSL speeds in our new house. Neighbours 15x faster

spearsniper

133 posts

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#177077 21-Jul-2015 10:19

We have put up with very slow ADSL speeds since we moved in. It was only when I was setting up a new router for one of the neighbours that I realised they had significantly faster connectivity. (15mbps vs our 900 kbps)

We are semi rural which I initially attributed the slowness to, and was looking at RBI wireless on 4G 700, just so I could do things like work from home, watch netflix etc

Just to rule out the issue being my router, it was tested at the neighbours, and worked just fine.

I suspect it may have something to do with the state of the cabling to the house. When we moved in, there was no phone and internet, despite Spark advising it was all set up. Begrudgingly they sent a tech out, only when we agreed to pay for them if it was found to be an issue with the wiring at the house. Long story short - tech tested and found the fault at the street, and had to use the second cable pair to the house.

Does anyone know if Spark keep records of connection speeds on a circuit - I want to know if it was running faster prior to this cable damage, as ultimately I should be able to get much faster connections than I am currently.

I would like Spark to fix this if possible, as we have been a customer for a long time, and like them as a provider. If we go RBI, then it is not through Spark any longer for internet or phone.

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#1348217 21-Jul-2015 10:19

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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sbiddle

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#1348229 21-Jul-2015 10:22

Wiring inside your property is owned by you, not Chorus or your ISP.

Do you pay for wiring insurance? What are your sync stats?

spearsniper

133 posts

Master Geek

#1348241 21-Jul-2015 10:29

But the wiring on the street is not owned by us, which is where the initial damage was. If it's possible to get the line attenuation details etc from before and after, from Spark, we will know if the slowness was always an issue, or just after the cable was damaged. I would not expect to see such a decrease in speed over a 100M run, on a cable in good condition. i.e. we are only 100M away from the neighbour with much faster internet.

Sync stats etc will need to wait until I get home. I cannot work there, as the internet is too slow.

Jase2985

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#1348245 21-Jul-2015 10:31

are you even connected to the same equipment as your neighbour?

spearsniper

133 posts

Master Geek

#1348249 21-Jul-2015 10:37

How would one know? We are on a dead end street, with large farms between us and the next town, so the expectation would be they would just have continued the cable run for the whole street. If we are not on the same equipment, it would make sense, as the next town is about 10km is the other direction.

Jase2985

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#1348252 21-Jul-2015 10:40

you need someone to check for you but it doesnt seem likely if its a dead end street, but there is a chance.

cbrpilot

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#1348270 21-Jul-2015 11:24

PM me your details, and I'll dig out what I can of your connect rate history.

My views are my own, and may not necessarily represent those of my employer.

Quic Broadband

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sbiddle

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#1348294 21-Jul-2015 11:46

We really need your sync stats to see that they are.

spearsniper

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#1348297 21-Jul-2015 11:48

Thanks Dave.

PM Sent.

nakedmolerat

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#1348300 21-Jul-2015 11:51

Try answering PeterReader post as much as you can.

coffeebaron

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#1348302 21-Jul-2015 11:53

What area are you?

Rural IT and Broadband support.

Broadband troubleshooting and master filter installs.
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spearsniper

133 posts

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#1348307 21-Jul-2015 12:04

In Te Horo, about 70km north of Wellington

antoniosk

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#1348321 21-Jul-2015 12:25

spearsniper: In Te Horo, about 70km north of Wellington

As Steve says - please try and get the sync stats from your modem and post them up.

The folks on this website are very very good at deciphering the numbers.... but it might also be good to know how far away you are from your neighbour.

The 2nd pair in a sheath is typically the fault pair, and can be press ganged into service but who knows what condition it's in, whether its been reused elsewhere etc etc etc. Not all copper is created or kept equal

________

Antoniosk

spearsniper

133 posts

Master Geek

#1348323 21-Jul-2015 12:28

spearsniper: Sync stats etc will need to wait until I get home. I cannot work there, as the internet is too slow.

spearsniper: i.e. we are only 100M away from the neighbour with much faster internet.

I'll update with the Sync stats as soon as possible.

cbrpilot

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#1348330 21-Jul-2015 12:36

Connect rate history that I can see in the Spark records for the last 30 days shows the connection hovering around the 1-2mbit mark.
From Chorus I can see a little further back - back to around 30 May - and same story.

Are you rural? Are there any electric fences near you?

My views are my own, and may not necessarily represent those of my employer.

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