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daveymg

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#204725 14-Oct-2016 15:13
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I've been waiting two weeks so far for Callplus/Spark to activate a sim. At first they said the delay was because I was trying to re-use a number that had been de-assigned on our (business) account, so I agreed to have a new number assigned to the sim I wanted to use, but no result so far. If I call the number they said is being assigned I get the "not allocated to a phone message", so not a phone issue at my end.

 

I've had an email at one point saying there was someone at Spark trying to manually push through sim activations, which doesn't sound promising. I've not spoken direct to Spark as we're not their customer.

 

Anyone else had any difficulty with sim swaps/activations? 

 

 


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daveymg

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  #1656684 23-Oct-2016 19:32
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The number was eventually activated. There was some problem either with Callplus's ability to lodge requests with Spark, or Spark's ability to fulfill them.

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  #1656697 23-Oct-2016 20:11
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daveymg: The number was eventually activated. There was some problem either with Callplus's ability to lodge requests with Spark, or Spark's ability to fulfill them.

 

Pretty sure it's the former as Callplus has an automated system for provisioning SIMs into Spark.





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