Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Foiler

220 posts

Master Geek


#233361 13-Apr-2018 10:33
Send private message

Customer has recently trialed 4G internet and previously had ADSL.  They were given promises that this would be a 30-day trial and could revert to the previous setup. The 4G is working, but customer wants to revert to ADSL. 

 

But right now the ADSL has been disconnected, and one of their two voice lines is not and has not been working.

 

I had another customer recently whose (Vodafone) service was "accidentally" changed from ADSL to Fibre and even though they wished for it to be reverted, Chorus absolutely refused to re-connect the two copper landlines as they apparently have a rule not to connect copper :-)

 

Will this same problem result in this case?  A mistake has been made .. but is the customer forced into VoIP (over DSL or Fibre) to get their landline back? This would not be what they want at all.

 

Customer has been trying to get this resolved for three days now, but with nil progress.

 

Arrggggg.

 

 


Create new topic
Linux
10537 posts

Uber Geek

Trusted
Lifetime subscriber

  #1995308 13-Apr-2018 11:01
Send private message

@ChorusNZ do not have a rule to connect customers back to copper this is 110% rubbish

 

Linux


 
 
 

Trade NZ and US shares and funds with Sharesies (affiliate link).
hio77
'That VDSL Cat'
12999 posts

Uber Geek

ID Verified
Trusted
Voyager
Subscriber

  #1995345 13-Apr-2018 11:11
Send private message

There is a reverting process for 4G wireless to copper that you absolutely could be going down.

 

 

 

Process is there to look at if it's a simple fix to just fix that but otherwise to push through the request.

 

 

 

 

 

 

 

As to the Fibre to Copper question, This is a hard one. Chorus are looking to remove use of copper in some areas, this is all in the public space. AFAIK they have not enforced this yet.

 

The gotcha is, in the case chorus have removed the leadin as the installation for Fibre, Copper may simply be infeasible to do without a heft charge.

 

 

 

This also falls into another conidtion where, vodafone are forcing everyone off PSTN based voice lines, reads to me like your looking to return to one. That's a process thing around costs.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 


SirHumphreyAppleby
2608 posts

Uber Geek


  #1995359 13-Apr-2018 11:33
Send private message

hio77:

 

The gotcha is, in the case chorus have removed the leadin as the installation for Fibre, Copper may simply be infeasible to do without a heft charge.

 

 

The Chorus Website has changed, but I believe it used to state that if existing conduit could not be used for a new fibre install, and if you wished to keep both, there would be a charge for the new installation. If that's the case, and Chorus removed something they shouldn't have (i.e. without permission from the property owner), then it's up to Chorus to put it right.




robcreid
243 posts

Master Geek


  #1995448 13-Apr-2018 12:54
Send private message

When Enable did my fibre install they said they were required to disconnect the copper at the ETP.

 

They could not really explain why but I assumed it was to reduce interference from unused lines on the rest of the network.

 

It would require a visit to reinstate.  


robjg63
3887 posts

Uber Geek

Subscriber

  #1995487 13-Apr-2018 13:38
Send private message

Linux:

 

@ChorusNZ do not have a rule to not connect customers back to copper this is 110% rubbish

 

Linux

 

 

I think you may have had a typo above?

 

Chorus is such a soft target. It gets used for every possible thing a telco can't be ars*d doing or has otherwise screwed up.

 

The Telco can say what they like and blame Chorus and seldom ever be pulled up for it.

 

Glad I don't work for Chorus.





Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler


cokeman2
909 posts

Ultimate Geek

Trusted

  #1995676 13-Apr-2018 17:58
Send private message

i had the same problem years ago when i put VOIP over my hopeless ADSL ....when they reverted it back my adsl got dropped cause they put it on the 

 

wrong line which had voice boosters(blocks  adsl ) .....only took them 3 weeks + to come fix there mistake there's a thread here sum where on that.... 





Social Bitcoin meetup every 2 weeks in Hamilton PM me for details 


Foiler

220 posts

Master Geek


  #1998437 18-Apr-2018 11:10
Send private message

Update .. customer is unable to get Spark to fix this after 11 days of trying now .. they are still missing their main landline, and they don't want the 4G internet.

 

On 10-4-18 they asked for a revert to ADSL and for their landline to be fixed.

 

Customer is understandably not very calm about the situation.

 

 




Wheelbarrow01
1499 posts

Uber Geek

Trusted
Chorus

  #1998453 18-Apr-2018 11:24
Send private message

Foiler:

 

Update .. customer is unable to get Spark to fix this after 11 days of trying now .. they are still missing their main landline, and they don't want the 4G internet.

 

On 10-4-18 they asked for a revert to ADSL and for their landline to be fixed.

 

Customer is understandably not very calm about the situation.

 

 

 

 

This should be such an easy fix - there is no physical chage to the copper line to the house when a customer switches over to VOIP delivered on4G. All that happens is that the phone number and broadband is moved off copper and onto the 4G service, and the copper wiring in the house becomes redundant (but remains in an intact state).

 

So all that has to happen is that someone at Spark needs to issue an order to reverse what has been done. No technicians required and should be a straight forward process. Can the OP please send me a private message with the details (customer name, line number affected, address etc) and I will see what I can do to assist.

 

This situation has nothing in common with the process for upgrading from copper to fibre - in that scenario, the copper line is usually physically disconnected from the house wiring and sometimes the copper service lead from the boundary to the house is permanently removed. This is certainly not the case here as the upgrade from copper to 4G wireless is a plug & play solution and no physical changes are made with the wiring onsite.





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


hio77
'That VDSL Cat'
12999 posts

Uber Geek

ID Verified
Trusted
Voyager
Subscriber

  #1998462 18-Apr-2018 11:37
Send private message

As above, let @wheelbarrow01 or myself details and we can drill into what's happening.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 


Wheelbarrow01
1499 posts

Uber Geek

Trusted
Chorus

  #1998584 18-Apr-2018 14:05
Send private message

I have been advised that a resolution is now under action, although it's not as straight-forward as I initially thought (and stated) in my previous post. One of the reasons for the delay is that the person at Spark handling the case was only given a single contact number for the customer (the number that's not working). That particular issue has been resolved and contact has now been made with the customer, and the department concerned is now working to get the connection rolled back to copper.

 

[EDIT: Corrected grammar etc]





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


Create new topic





News and reviews »

One New Zealand Extends 3G Switch-off Date
Posted 11-Apr-2024 08:56


Amazon Echo Hub Review
Posted 10-Apr-2024 18:57


Epson Launches New Versatile A4 Desktop Scanners
Posted 10-Apr-2024 15:31


Motorola Mobility Launches New Android Phones in New Zealand
Posted 10-Apr-2024 14:59


Logitech G Unveils the PRO X 60 Gaming Keyboard
Posted 9-Apr-2024 19:01


Logitech Unveils Signature Slim Keyboard and Combo
Posted 9-Apr-2024 13:33


ExpressVPN Launches Aircove Go Portable Router With Built-in VPN
Posted 26-Mar-2024 21:25


Shure MoveMic Review
Posted 25-Mar-2024 12:47


reMarkable 2 Launches at JB Hi-Fi New Zealand
Posted 20-Mar-2024 08:36


Samsung Galaxy S24 Ultra review
Posted 19-Mar-2024 11:37


Google Nest Wifi Pro Review
Posted 16-Mar-2024 11:28


Samsung Galaxy A55 5G and Galaxy A35 5G
Posted 12-Mar-2024 12:41


Cricut EasyPress Mini Zen Blue launches at Spotlight New Zealand
Posted 12-Mar-2024 12:32


Logitech Introduces MX Brio Webcam
Posted 12-Mar-2024 12:24


HP Unveils Broadest Consumer Portfolio of AI-Enhanced Laptops
Posted 3-Mar-2024 18:09









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







GoodSync is the easiest file sync and backup for Windows and Mac