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220 posts

Master Geek

#248036 8-Mar-2019 08:57
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A newly provisioned VDSL service using a Draytek 2762 router is unstable, resetting every 20 min or so (15 min minimum, about 1 hr max), 24 hours a day.


Swapped the router out for a Huawei HG-630B overnight and this sync'd up much more quickly, and didn't drop at all overnight.


There is no filter or splitter, but the line is dedicated to the router. There are no analog phones or faxes. There is an alarm but this is internet based and the alarm people promise that the only connection is the LAN, nothing on the phone line.


Speed reported by the router is very good 116M/29M - haven't done a speed test but it feels very snappy when connected.


The Draytek reports a Running Mode: 17A .. is it possible that the Huawei is connecting in a different and more stable mode?


Any thoughts appreciated, as I suspect this is more likely a configuration issue than a faulty router.



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4962 posts

Uber Geek
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  #2193377 8-Mar-2019 09:01
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Sounds like you might be on a vectored line.


Have you updated the Draytek's firmware to the latest version?


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220 posts

Master Geek

  #2193383 8-Mar-2019 09:06
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yes Vectoring is active .. firmware is one point off the latest, it is a new router

'That VDSL Cat'
12999 posts

Uber Geek

ID Verified

  #2193455 8-Mar-2019 10:29
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Double check firmware, this is absolutely an incompatable modem issue on a vectored line.




i recall you previously having issues with drayteks on lines too?

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




220 posts

Master Geek

  #2194117 9-Mar-2019 08:47
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Many thanks for the helpful advice .. bang on the money .. a firmware change to the router seems to have solved this one.



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