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trak

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#290384 8-Nov-2021 02:15
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light on modem changes from green to red

 

happened twice now - it rights itself after a reboot

 

not cool

reference: "this seems to be a profile issue" - https://www.geekzone.co.nz/forums.asp?forumid=39&topicid=270578

I don't understand what needs to be done on the provisioning end, but my connection is brand new and maybe it's also an "anonymous profile"?!

can send logs if it helps, maybe it's this modem........hmmm, i never heard of this brand before, dodgy


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michaelmurfy
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  #2809138 8-Nov-2021 06:31
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This isn’t official support for Skinny. On the first instance you need to contact them directly and log a fault via their official channels.




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  #2809158 8-Nov-2021 08:33
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@trak Are you connected to the Chours network? Over the weekend and tonight Monday 8/11 they have planned work early hours doing upgrades


nztim
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  #2809163 8-Nov-2021 08:48
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My Guess is an ONT upgrade gone wrong





Any views expressed on these forums are my own and don't necessarily reflect those of my employer. 


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