Skinny Broadband Have Stopped Billing Me!

Forums › Spark New Zealand (including Skinny and BigPipe) › Skinny Broadband Have Stopped Billing Me!

outdoorsnz

674 posts

Ultimate Geek

#307012 12-Sep-2023 11:37

While looking up my skinny fibre email bill history, I was very surprised to find nothing since February! I double checked my bank to confirm.

So who is liable for this? While I like free, I'm a honest person and six months to pay back is quite a chuck of money when you are on a tight budget. Only thing I'm wondering if the account has somehow got mixed with another family member, but is a competley different account / location. It seems to be the aniversary contract roll over date.

I've logged into skinny dashboard quite a few times and it always said zero balance to pay.

PITA.

concordnz

465 posts

Ultimate Geek

Trusted

EMT (R)

#3126454 12-Sep-2023 11:50

Legally, you are 100% responsible for full amount.
(you have consumed the service)

What has happened to the funds that would normally have gone to them? You must have noticed it and spent them, money just doesn't evaporate into thin air.

I would start saving, so that you can pay it up to date in a timely fashion.... Otherwise they are quite within their rights to suspend your service, untill your payments are caught up.
(I don't think they will - they generally work out a 'payment plan' in most cases - but with the recent changes, it's anyone's guess.

Rushmere

354 posts

Ultimate Geek

#3126477 12-Sep-2023 12:48

I had the same issue last year when they didn't charge my credit card.

I contacted them when I noticed. My dashboard also stated there was nothing due to pay. They said there had been an error with their system and they re-started the billing. They stated that they wouldn't back-date the missed charges.

My billing had been working OK for the past few months, but they're about 3 weeks overdue to charge me for last month, so it looks like I'll have to contact them again to find out what's happening. Sounds like there's something odd going on with their billing system.

outdoorsnz

674 posts

Ultimate Geek

#3126494 12-Sep-2023 13:38

concordnz: Legally, you are 100% responsible for full amount.
(you have consumed the service)

What has happened to the funds that would normally have gone to them? You must have noticed it and spent them, money just doesn't evaporate into thin air.

I would start saving, so that you can pay it up to date in a timely fashion.... Otherwise they are quite within their rights to suspend your service, untill your payments are caught up.
(I don't think they will - they generally work out a 'payment plan' in most cases - but with the recent changes, it's anyone's guess.

Not sure if you read my OP. This is about skinny, not me! As I mentioned, there has been nothing from skinny, so this is not a debt issue.

outdoorsnz

674 posts

Ultimate Geek

#3126495 12-Sep-2023 13:43

Rushmere:

I had the same issue last year when they didn't charge my credit card.

I contacted them when I noticed. My dashboard also stated there was nothing due to pay. They said there had been an error with their system and they re-started the billing. They stated that they wouldn't back-date the missed charges.

My billing had been working OK for the past few months, but they're about 3 weeks overdue to charge me for last month, so it looks like I'll have to contact them again to find out what's happening. Sounds like there's something odd going on with their billing system.

Good to know not just me. I will make contact with them and get the issue sorted. Had alot going on in my life, so it was set and forget, but I also manage skinny broadband for a family member, so I guess I kept seeing those emails and just assumed it was all good. Cheers

outdoorsnz

674 posts

Ultimate Geek

#3126498 12-Sep-2023 13:47

The annoying thing here is I bet I get the new contract price of $80, where as If it had kept rolling over, I might have got a grand fathered price of $75. I'm not sure how that works, but other person I know still has a very old price of $63 p.m!

RunningMan

8913 posts

Uber Geek

#3126564 12-Sep-2023 15:24

outdoorsnz:

Not sure if you read my OP. This is about skinny, not me! As I mentioned, there has been nothing from skinny, so this is not a debt issue.

But it will be if they send you a bill for all the outstanding months.

outdoorsnz

674 posts

Ultimate Geek

#3126565 12-Sep-2023 15:30

RunningMan:

outdoorsnz:

Not sure if you read my OP. This is about skinny, not me! As I mentioned, there has been nothing from skinny, so this is not a debt issue.

But it will be if they send you a bill for all the outstanding months.

Skinny support were very good about it and don't have to pay back invoices. Someone forgot to tick box to roll over! So all sorted.

This is why I like skinny as their support is very good and you can quickly get in touch with them via live chat.

Mighty Ape

Shop now on Mighty Ape (affiliate link).

cokemaster

Exited
4925 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#3126630 12-Sep-2023 20:07

If that is the genuine reason for them not billing, then their billing system must be awfully leaky.
I trust Chorus/LFC will continue to bill for an active circuit.

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