Hi there

I have an HTC Snap, less than a year old. I use several email accounts on the phone. Up until last week I have had no problems downloading emails.

Starting late last week my phone would hang on either "Connecting", "Disconnecting" or "Logging On" when it tried to access some of my accounts. When this happens all the accounts are effectively stopped from accessing their servers and no emails get downloaded.

The accounts which are failing are:
1) a straight Gmail account
2) a Google Apps account (which uses Gmail)

Both of these accounts are set up to use IMAP.

I have another account which is not a Gmail account. When I deleted the gmail accounts, the phone worked fine with this non-gmail account (set to use IMAP too).

As soon as I setup a gmail account again, the problem returns.

I reset the phone to factory default and started again, but no luck.

I thought then that perhaps it was a hardware fault, so I took it into the store. They said they would send it off to be checked and gave me a loan Palm Treo. I set up my email accounts on the Treo and exactly the same thing happened. Thereby ruling the phone itself out of the equation.

I'm stumped. I've googled for an answer, but can't see anything. I can't understand why the phone worked no problem this time last week, but now it's useless for the main thing I need it for!

Could this perhaps be an XT problem? Or any other suggestions you can think of would be great.

Thanks a lot
Brett