I changed broadband plans back in April at the offer of a VF service rep who called me on the phone to upgrade me.
Since then I've been charged $10 more than what we agreed on every month.
So every month I ring the 0800 number and get it fixed, and every time they tell me it's won't happen again and yet it does.
I realise it's not a huge issue but having to call every month about the same problem is getting old and repetitive.
VF reps, can please we get it fixed permanently this time?