I'm being Geo-blocked when I shouldn't be.

Forums › One New Zealand (including Vodafone, WxC, Farmside) › I'm being Geo-blocked when I shouldn't be.

solaybro

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#160474 7-Jan-2015 21:37

I've been trying to access the Lightbox app on my PS4 but I am being geo-blocked. I have contacted Lightbox and they don't know what's going on so I thought maybe it's a problem at Vodafones end (which is why I posted in the Vodafone forums) I have emailed Vodafone but last time I emailed them with a problem they never replied, so I'm trying here.

-I'm on ex-TCL ADSL
-I have re-installed the app twice.
-I don't use any DNS services like unotelly.
-I use the DNS that is assigned by Vodafone.
-PS4 firmware is up to date.
-I use a NZ PSN account.

I don't get this problem on my PC, so I guess it could be a Playstation issue but it might not be.

Jase2985

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#1210194 7-Jan-2015 21:42

PC and PlayStation will use the DNS in the router unless you have set it up differently so its not a Vodafone issue if the PC doesnt have issues

Sounds like an issue on the PlayStation

solaybro

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#1210197 7-Jan-2015 21:44

Jase2985: PC and PlayStation will use the DNS in the router unless you have set it up differently so its not a Vodafone issue if the PC doesnt have issues

Sounds like an issue on the PlayStation

I guess I'll have to contact Sony then.

johnr

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#1210209 7-Jan-2015 22:21

VodafoneNZ is not doing the geogeo blocking it can't be on our side

Make sure you provide your IP address you have when reqesting support from ligtbox or Sony

solaybro

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#1273282 30-Mar-2015 11:08

Update on getting geo-blocked when using the lightbox app.

The PS4 got a firmware update yesterday that allows you to do a full system back up onto an external HDD so I thought I would give that a try. I backed up the whole system, reset my PS4, and then I restored the back up. This whole process took about 12 hours but it paid off because now I'm no longer being geo-blocked.

johnr

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#1273405 30-Mar-2015 13:39

solaybro: Update on getting geo-blocked when using the lightbox app.

The PS4 got a firmware update yesterday that allows you to do a full system back up onto an external HDD so I thought I would give that a try. I backed up the whole system, reset my PS4, and then I restored the back up. This whole process took about 12 hours but it paid off because now I'm no longer being geo-blocked.

Thanks for the update and glad it's sorted