[TelstraClear] constant problems with internet service

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] constant problems with internet service

sneeble

29 posts

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#16356 5-Oct-2007 17:34

while I can get on here there has been intermittent service and more off than on for we dont know how long. We thought it was the dlink wifi but NO it is Telstra AGAIN.

We can sort our excrement out........but can Telstraclear come up to this challenge?

Spyware

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#89685 5-Oct-2007 18:44

ADSL or cable??

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Zimsar10

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#89711 5-Oct-2007 20:36

sneeble: while I can get on here there has been intermittent service and more off than on for we dont know how long. We thought it was the dlink wifi but NO it is Telstra AGAIN.

We can sort our excrement out........but can Telstraclear come up to this challenge?

D-Link wifi, lol, that says it all. While there could well be a problem with your ISP, I would personally go with another router, Linksys AG241 or a NetGear one, they are well respected & reliable brands.

When you say intermittent service, do you mean you getting frequent D/C's? I gather you have ADSL, do you know if you have good quality wiring in your house, because if you don't, this could also be another potential problem.

freitasm

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#89715 5-Oct-2007 20:42

As the previous poster says, make sure you cover everything before bashing TCL (or any other provider)...

For example if you are using DSL make sure you have filters, make sure the house wiring is in good conditions, including connectors to the street cabling, etc.

Make sure it's not your dlink router causing problems - try another brand. I recommend Belkin (I am on my second Belkin in ten years!) or Netgear.

Have you checked with TCL if there are known problems in your area? Have you asked for a technician to come around and check everything?

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sneeble

29 posts

Geek

#89736 5-Oct-2007 21:41

This is a been there got the t shirt situation, this IS TCL its not the d link, we are are there is a fault along these lines and have dealt with it. It is a cable fault with Telstraclear, we are not the only ones on the area (and not on the same node) having the exact problem. This is not the router or the AP or a dodgy rule in the IP tables, this is a telstraclear fault which is interfering with work for both of us, we pay a lot of money for a service which is intermittent at best and non existent at worse during the day. We are 150% sure that the d link router is not causing this fault. I am too angry at telstra and the lack of fault solving to even get ratty about ASSumptions.

freitasm

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#89740 5-Oct-2007 21:48

Excuse me, but we have no choice but to make assumptions (and no, not with capital ASS, because this is rude).

You posted a rant, which is ok, but did not provide any background information - have you called TCL already and they failed to fix? Did a technician visited your house? Whereabout is this happening? Was this a DSL or cable connection? What other actions were taken?

Just ranting won't get anyone anywhere. Operators follow the forums, but it's the case of "help us help you".

Arghhhh....

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tonyhughes

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#89763 5-Oct-2007 23:29

sneeble: We are 150% sure

By definition, 100% is the most you could possibly be sure of anything, as 100% is the complete total.

What steps have you taken to eliminate the DLINK or your home wiring as a cause, or contributor to the fault?

What is the fault at TCL? (And who/how diagnosed it)

ZollyMonsta

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#89766 5-Oct-2007 23:35

sneeble: This is a been there got the t shirt situation, this IS TCL its not the d link, we are are there is a fault along these lines and have dealt with it. It is a cable fault with Telstraclear, we are not the only ones on the area (and not on the same node) having the exact problem. This is not the router or the AP or a dodgy rule in the IP tables, this is a telstraclear fault which is interfering with work for both of us, we pay a lot of money for a service which is intermittent at best and non existent at worse during the day. We are 150% sure that the d link router is not causing this fault. I am too angry at telstra and the lack of fault solving to even get ratty about ASSumptions.

Best you do some troubleshooting first before blaming the provider. What have you done for troubleshooting?
Have you connected the cable modem direct to ONE pc, bypassing the Dlink? If the problem goes away then it is your DLink and not TCL. If the problem persists with the Dlink bypassed, then yes you have a problem with the TCL connection. Best to troubleshoot first and blame later.

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ZollyMonsta

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jymz

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#89983 7-Oct-2007 18:29

having some problems with cable at the moment latency, packetloss and download speeds after a few fustrating phone calls had a tech booked in. Then got a phone call saying there is a fault in the area (mt cook) that will be fixed in the next 2 MONTHS i think this is poor.