I just spent 35 minutes on hold. A nice lady answered and I started explaining my problem. I was then cut off about 20 seconds later by an automated message telling me I have phoned outside of business hours. The business hours said up to 8pm but it was 6:16pm... Phoning again now - 10 minutes on hold and counting.
Thank god I am back with Spark now. Got lured by a special, worst mistake I ever made.