Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


hattrick123

71 posts

Master Geek


#190781 12-Jan-2016 08:46
Send private message

Hi there, Not sure where the best place to post this is, as the ISP is TrustPower, so feel free to move accordingly. It is generic in nature as it is email related.   I am writing on behalf of an elderly friend who is not that tech savvy.   The issue is in relation to the junk folder email. He generally uses the Outlook program to access his email. And this is all setup correctly with the correct pop3 for incoming and correct smtp for outgoing setup with the correct settings. So there is no issues with sending and receiving emails.   However, he was missing a lot of mails and it turned out they were sitting in his junk mail folder on his webmail account. So this genuine sender was being blocked for whatever reason. Anyhow I whitle listed this sender and a few others, so hopefully the issue does not persist but what about future senders that might get blocked. As the elderly gentleman does really check his online webmail and prefers to use Outlook, what is the best way around this? Can he sync his webmail junk folder with his Outlook junk folder? Then he can check that occasionally to see if any genuine senders are in there.   Or is the only solution is that he has to check the webmail version junk mail folder occasionally?   Regards

Create new topic
johnr
19282 posts

Uber Geek
Inactive user


  #1468217 12-Jan-2016 09:21
Send private message

I am guessing they are not a VodafoneNZ customer?

 
 
 

You will find anything you want at MightyApe (affiliate link).
hattrick123

71 posts

Master Geek


  #1468223 12-Jan-2016 09:27
Send private message

hi, no they are with trust power, but I did not know where to post it. can it be moved accordingly?

dylanp
837 posts

Ultimate Geek

Trusted

  #1468234 12-Jan-2016 09:38
Send private message

hattrick123: hi, no they are with trust power, but I did not know where to post it. can it be moved accordingly?


Does the email address they're using end in  @ vodafone.co.nz/ihug.co.nz/clear.net.nz/paradise.net.nz?



hattrick123

71 posts

Master Geek


  #1468240 12-Jan-2016 09:48
Send private message

No, it is @kinect.co.nz

dylanp
837 posts

Ultimate Geek

Trusted

  #1468245 12-Jan-2016 09:56
Send private message

hattrick123: No, it is @kinect.co.nz


Okay. I don't know about the behaviour of their email system personally. I would suggest looking in the email settings in webmail and see if there are any options for how spam is handled. IIRC it might be Outlook or antivirus on the computer categorising those messages as spam as well, so check for relevant options in those programs too.

mikesmac
16 posts

Geek


  #1468451 12-Jan-2016 14:11
Send private message

Hi, POP 3 only ever has an "inbox"  if you are wanting to use folders, then you need to configure your client to use IMAP.  This is supported. 

dualznz
18 posts

Geek


  #1468489 12-Jan-2016 15:06
Send private message

im with vodafone for cable net but am with trustpower, i had a similar issue but was unable to send emails,  kinect.co.nz email addresses do not like sending out over SMTP unless you are with them, i had to ensure i set my smtp server settings as vodafone in order to handle my emails.


Create new topic





News and reviews »

One New Zealand Extends 3G Switch-off Date
Posted 11-Apr-2024 08:56


Amazon Echo Hub Review
Posted 10-Apr-2024 18:57


Epson Launches New Versatile A4 Desktop Scanners
Posted 10-Apr-2024 15:31


Motorola Mobility Launches New Android Phones in New Zealand
Posted 10-Apr-2024 14:59


Logitech G Unveils the PRO X 60 Gaming Keyboard
Posted 9-Apr-2024 19:01


Logitech Unveils Signature Slim Keyboard and Combo
Posted 9-Apr-2024 13:33


ExpressVPN Launches Aircove Go Portable Router With Built-in VPN
Posted 26-Mar-2024 21:25


Shure MoveMic Review
Posted 25-Mar-2024 12:47


reMarkable 2 Launches at JB Hi-Fi New Zealand
Posted 20-Mar-2024 08:36


Samsung Galaxy S24 Ultra review
Posted 19-Mar-2024 11:37


Google Nest Wifi Pro Review
Posted 16-Mar-2024 11:28


Samsung Galaxy A55 5G and Galaxy A35 5G
Posted 12-Mar-2024 12:41


Cricut EasyPress Mini Zen Blue launches at Spotlight New Zealand
Posted 12-Mar-2024 12:32


Logitech Introduces MX Brio Webcam
Posted 12-Mar-2024 12:24


HP Unveils Broadest Consumer Portfolio of AI-Enhanced Laptops
Posted 3-Mar-2024 18:09









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







GoodSync is the easiest file sync and backup for Windows and Mac