Just as an FYI for Vodafone Note7 owners:
We have stopped sale of the Note7 through all of our retail outlets and are removing all website promotions and social media sales offers.
To ensure our customers can remain confidently connected, we have a range of return/replace/refund options available.
Customers with a Galaxy Note7 have the following options when they go into a Vodafone store:
- Swap your Galaxy Note7 for another Samsung product (for example an S7 Edge) and get the difference in price refunded;
- Hand back your Galaxy Note7, pick up a Samsung Galaxy J5 (yours to keep), and your Galaxy Note7 will be replaced when new stock is available (could be approximately 4 weeks);
- Get a full refund for their Galaxy Note7;
- Return your Galaxy Note7 and use the refund to purchase any other device, of any brand, that is in stock; or
- Wait until a new Galaxy Note7 is available and change-over to a new device then (could be approximately 4 weeks).
If you have any questions relating to your Samsung Galaxy Note7, talk to a team member at any Vodafone store, or call our Customer Care team:
Personal: 777 from your Vodafone mobile or 0800 800 021 from any phone.
Business: 888 from your Vodafone mobile or 0800 400 888 from any phone.
Further details on the Vodafone Community, and you can ask any questions there or in-store or on the phone as mentioned above.