Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Foiler

220 posts

Master Geek


#233369 13-Apr-2018 12:37
Send private message

Customer has had no internet (VDSL) for 3 days in Silverdale .. CSR says it should all be ok now .. DSL layer is up but it is not authenticating.

 

Can someone assist here by looking at RADIUS logs to see what is still amiss?

 

The router is a Draytek 2760, settings have not changed, and have just checked the settings which all look ok to me.  Yes the customer has power cycled the router, and yes we have clicked on the Dial-PPPoE button.

 

Hoping someone can assist here?


Create new topic

xpd

xpd
aka Fast Raccoon !
13228 posts

Uber Geek

Retired Mod
ID Verified
Trusted
Lifetime subscriber

  #1995463 13-Apr-2018 13:16
Send private message

Whats in the logs of the router ? Is it saying PPP auth is failing or something else ?





       Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

 

                      LinkTree -   kiwiblast.co.nz - Lego and more

 

       Support Kiwi music!   The People   Black Smoke Trigger   Like A Storm   Devilskin

 

                                            NZ GEEKS Discord______________________________

 

 


 
 
 

Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).
hio77
'That VDSL Cat'
12999 posts

Uber Geek

ID Verified
Trusted
Voyager
Subscriber

  #1995466 13-Apr-2018 13:17
Send private message

Have you double checked there is no html chars in the username/password?

 

 

 

i recall this messed with a previous draytek for you....





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 


gaddman
224 posts

Master Geek

Trusted

  #1995467 13-Apr-2018 13:17
Send private message

PM'd ya, send me an account number and I'll take a look. You reckon the router's OK, hasn't been zapped in the storm?




Foiler

220 posts

Master Geek


  #1995470 13-Apr-2018 13:19
Send private message

I am pretty sure the router is ok, all the settings look right, and DSL is up with good connect speeds, so this is just a PPP problem.

 

Will PM dets - thanks.

 

 


Foiler

220 posts

Master Geek


  #1995480 13-Apr-2018 13:25
Send private message

hio77:

 

Have you double checked there is no html chars in the username/password?

 

 

 

i recall this messed with a previous draytek for you....

 

 

 

 

yeah good point thanks, and I did wonder, but settings for this router haven't changed for literally years, with other previous power cuts unaffecting .. will try entering password afresh anyhow

 

 


gaddman
224 posts

Master Geek

Trusted

  #1995494 13-Apr-2018 13:49
Send private message

All looks configured fine at this end, just no auth attempts coming through. Expect a phone call from John to diagnose further..


hio77
'That VDSL Cat'
12999 posts

Uber Geek

ID Verified
Trusted
Voyager
Subscriber

  #1996639 15-Apr-2018 21:29
Send private message

gaddman:

 

All looks configured fine at this end, just no auth attempts coming through. Expect a phone call from John to diagnose further..

 

 

Hope you don't mean JohnR is doing outbound calls back on the payroll now!





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 




Foiler

220 posts

Master Geek


  #1996672 15-Apr-2018 22:27
Send private message

thanks everyone for help with this .. apparently was a problem with the DSLAM .. PPP is authenticated and connected now

 

cheers mark

 

 


hio77
'That VDSL Cat'
12999 posts

Uber Geek

ID Verified
Trusted
Voyager
Subscriber

  #1996678 15-Apr-2018 22:36
Send private message

Foiler:

 

thanks everyone for help with this .. apparently was a problem with the DSLAM .. PPP is authenticated and connected now

 

 

 

 

Sounds like PVC got stripped.

 

This sometimes happens, and often there is NO way of telling so.

 

 

 

thus was born the habit many Tier one reps learn from others "always run a port refresh" (Conklins also typically required refreshes to reconnect at times too, Chorus have now removed the ability to refresh these cabinets.)

 

in the world of ddDLM this concept drives me up the wall.

 

 

 

to make matters worse (thankfully seems to be fixed for the most part) Chorus had a intermittent issue with their DSLAM's for a few few months where a port refresh had like a 40% chance of stripping the PVC and leaving the connection unusable until a fault was raised to chorus assure to rebuild manually. (I've had reports from their reps this takes 20-30 mins per job!)

 

Apparently this took quite awhile for Assure reps to actually get the fault listened to.. I'm sure Reps here will say otherwise so whos word to listen to I'm unsure :)

 

I'm just glad this issue is resolved at this stage (atleast i'm yet to see another case of it happening in the last 3 months)





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 


gaddman
224 posts

Master Geek

Trusted

  #1996704 16-Apr-2018 07:11
Send private message

I don't know if it's the same issue as where a PVC rebuild fixes it - in this case all customers on the same card were down and a card reset got them working again.


hio77
'That VDSL Cat'
12999 posts

Uber Geek

ID Verified
Trusted
Voyager
Subscriber

  #1996706 16-Apr-2018 07:26
Send private message

gaddman:

I don't know if it's the same issue as where a PVC rebuild fixes it - in this case all customers on the same card were down and a card reset got them working again.



Ah those ones are even worse!

Frequent ppp loss due to card issues takes the cake for frustrating faults to chase though!




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 


Create new topic





News and reviews »

One New Zealand Extends 3G Switch-off Date
Posted 11-Apr-2024 08:56


Amazon Echo Hub Review
Posted 10-Apr-2024 18:57


Epson Launches New Versatile A4 Desktop Scanners
Posted 10-Apr-2024 15:31


Motorola Mobility Launches New Android Phones in New Zealand
Posted 10-Apr-2024 14:59


Logitech G Unveils the PRO X 60 Gaming Keyboard
Posted 9-Apr-2024 19:01


Logitech Unveils Signature Slim Keyboard and Combo
Posted 9-Apr-2024 13:33


ExpressVPN Launches Aircove Go Portable Router With Built-in VPN
Posted 26-Mar-2024 21:25


Shure MoveMic Review
Posted 25-Mar-2024 12:47


reMarkable 2 Launches at JB Hi-Fi New Zealand
Posted 20-Mar-2024 08:36


Samsung Galaxy S24 Ultra review
Posted 19-Mar-2024 11:37


Google Nest Wifi Pro Review
Posted 16-Mar-2024 11:28


Samsung Galaxy A55 5G and Galaxy A35 5G
Posted 12-Mar-2024 12:41


Cricut EasyPress Mini Zen Blue launches at Spotlight New Zealand
Posted 12-Mar-2024 12:32


Logitech Introduces MX Brio Webcam
Posted 12-Mar-2024 12:24


HP Unveils Broadest Consumer Portfolio of AI-Enhanced Laptops
Posted 3-Mar-2024 18:09









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







GoodSync is the easiest file sync and backup for Windows and Mac