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905 posts

Ultimate Geek

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#309313 7-Oct-2023 16:15
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This is a niche issue/bug, and one that I had a nightmare attempting to explain to a One NZ team member via online chat.


It seems that the sign-in form (and registration form) at does not recognise certain top-level domain names, and uses Javascript to disable the Submit button when it thinks the email address entered is not real.


I discovered this today when I changed my email address from my old .nz domain name to a new domain which ends in .digital. I did this via the online account portal (which I'm now unable to sign into without the workaround mentioned below). The One NZ app is fine and doesn't have an issue with the .digital email address.


Is there anyone here who might be able to pass this on to the web team at One NZ?


The workaround in the meantime is to use developer tools in Safari/Chrome to remove the "disabled" attribute from the submit button, as well as remove the CSS classes that disable the button. You can then sign in easily. But, I don't want to have to do this every time I sign in to manage my account/bills etc.!

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1360 posts

Uber Geek

  #3144054 7-Oct-2023 17:08
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Until resolved you could use a greasemonkey script to re-enable the submit button on the site. Slightly less PITA...only slightly.


Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).
1352 posts

Uber Geek

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  #3144057 7-Oct-2023 17:17
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That's quite an interesting issue Ben. 




Can I grab your full name, billing account, the email that's breaking things, your contact number and best time to call on a Monday to my work email, and I can raise a ticket but also possibly find someone who directly manages the My One NZ service.



Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.


905 posts

Ultimate Geek

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  #3144106 7-Oct-2023 17:56
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Cool, thanks Maxine, I have done just that!

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