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almaznz

89 posts

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#69565 11-Oct-2010 13:43
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I currently have a situation where i have moved units (same physical location, just am now in 3rd unit instead of 2nd). and since this has occured i have had a remarkable drop in sync speeds on my modem. I was with Slingshot for 18 months at my previous unit and was getting 17mbit sync speeds with a relatively similar speedtest results. 3 months ago i moved to the new unit (is larger in size so better for us) and instantly had issues with the phoneline and internet speeds... it took 2 months to get the Issue with a buzzing phone sorted as well as getting physical connections of 5.5mbit... i was told by slingshot that there was nothing that they could do about this, and that was pretty much the end of it.. within a week of this happening i had a Vodafone sales person to the door asking about my internet and speeds / plan that i currently had.

he said "well on vodafone you can get AT LEAST 12mbit where you are here, so that wouldn't be an issue" after i told him about what had been going on.... so i decided that yes i would join and give it a go....


The connection date came... and well wasn't i let down... first of all the speed was no better than i had with slingshot (pissed me off) AND then had my flatmate bitching because he could no longer sign into FFXI getting timeout issues.. so i called the voda tech helpline, and did talk to a nice girl there who got me to do tracerts etc which did show there were issues on the line...

This seems to have corrected itself without any intervention as she called me the next night saying there had been no progress, yet my flatmate was able to connect to his game.

Regarding the Sync issue, they told me that what i was getting was the best that i could physically get at my address and went on to tell me about distance from exchange / wiring etc etc..... that would of been fine apart from the fact i have had my internal wiring checked multiple times as well as having @ least 5 chorus techs out to my place to sort the number of issues i was having...

What channels can i go down to try and get this sorted because well im at my wits end.

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cyril7
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  #390545 11-Oct-2010 16:29
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Hi, when you moved flats, did slingshot also put you on a ULL connection, and is that the same with Vodafone, or are you on a Telecom wholesale connection via a cabinet.

Cyril

almaznz

89 posts

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  #390580 11-Oct-2010 18:07
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i am on Vodas LLU.
This is what i was told by Slingshot, plus also confirmed by www.telecomwholesale.co.nz which shows i don't have a cabinet.

 
 
 
 


cyril7
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  #390593 11-Oct-2010 19:06
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Hi Matt, so it sounds to me like the techs you have had come and look at your issues need to stick around a bit longer and sort out what wrong.

Cyril

almaznz

89 posts

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  #390601 11-Oct-2010 19:20
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That is my feeling as well.

I will get back onto vodafone about getting techs sent out to look at the issue.. its just frustrating because i get "5mbit is a pretty good connection" which while i know it isn't bad... compared to what i had for the 18mnths previous its nowhere what i would call acceptable.

Thanks for your input

Matt.

cyril7
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  #390604 11-Oct-2010 19:23
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Hi, sadly dont hold your breath, the guys are not payed to hang around, so you may need to stamp your feet and have a tantrum. :)

But in the end I suspect the answer is in their hands, so you need to push on with that.

Cyril

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