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Xt1ncT

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#65667 5-Aug-2010 12:14
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I use VOIP at my business and today 2talk are having major issues so we can't make or receive calls.

I also have a Telecom landline, but that isn't connected to my VOIP system - is there a way to get the landline connected to my VOIP system - I think we have trixbox - so that in these situations the calls automatically transfer to the landline? 

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nate
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  #363632 5-Aug-2010 13:31
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There is but you need the hardware (an FXO card) to do so.

This will only allow inbound/outbound calls on the number attached to that Telecom line.  Your main advertised number will still be down while 2Talk have issues.

Xt1ncT

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  #363645 5-Aug-2010 13:54
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Thanks for that - where do I get one of those from.

My thoughts are to transfer our main number to Telecom so that incoming calls come via that, and outgoing calls go via 2talk. 

 
 
 
 


graemeh
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  #363650 5-Aug-2010 14:05
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Xt1ncT: Thanks for that - where do I get one of those from.

My thoughts are to transfer our main number to Telecom so that incoming calls come via that, and outgoing calls go via 2talk. 


Do you mind that your customers see the 2talk number instead of the Telecom one when you call them?

It just shows that for some situations you still need a REAL Telco.  These guys are more expensive but have more staff and more gear so there is a lesser chance of you losing service.

Of course the situation you have suggested is even better, one phone in each camp (although both are probably delivered over the same copper cable).  True redundancy costs even more.

nate
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  #363750 5-Aug-2010 16:22
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graemeh: It just shows that for some situations you still need a REAL Telco.  These guys are more expensive but have more staff and more gear so there is a lesser chance of you losing service.


How are they not a real telco? If by being an ITSP they aren't a real telco, you realise that Telecom also run VoIP internally?

Of course the situation you have suggested is even better, one phone in each camp (although both are probably delivered over the same copper cable).  True redundancy costs even more.


The track record for both WxC and 2Talk is pretty good, this really is a one off occurrence.

sleepy
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  #363761 5-Aug-2010 16:59
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"Do you mind that your customers see the 2talk number instead of the Telecom one when you call them"
this should have a box around it like other copied comments how does that happen thought it might be automatic 

You can use a verifies caller id number

we use telecom in and 2talk out, works well and the free calling between other 2talk customers is a great advantage.

Xt1ncT

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  #364070 6-Aug-2010 09:43
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graemeh:
Xt1ncT: Thanks for that - where do I get one of those from.

My thoughts are to transfer our main number to Telecom so that incoming calls come via that, and outgoing calls go via 2talk. 


Do you mind that your customers see the 2talk number instead of the Telecom one when you call them?

It just shows that for some situations you still need a REAL Telco.  These guys are more expensive but have more staff and more gear so there is a lesser chance of you losing service.

Of course the situation you have suggested is even better, one phone in each camp (although both are probably delivered over the same copper cable).  True redundancy costs even more.
I don't really mind people seeing the 2talk number to be honest - it's no real biggie.

sleepy: You can use a verifies caller id number
What do you mean by this - and how do I do it?

EDIT - don't worry, just checked my 2talk settings and can see how it's done. 

graemeh
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  #364180 6-Aug-2010 12:22
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nate:
graemeh: It just shows that for some situations you still need a REAL Telco.  These guys are more expensive but have more staff and more gear so there is a lesser chance of you losing service.


How are they not a real telco? If by being an ITSP they aren't a real telco, you realise that Telecom also run VoIP internally?

Of course the situation you have suggested is even better, one phone in each camp (although both are probably delivered over the same copper cable).  True redundancy costs even more.


The track record for both WxC and 2Talk is pretty good, this really is a one off occurrence.


When I say real I mean one that offers better support like 24x7 support for core network faults.

I do realise that Telecom run VoIP internally.  What I don't know is if they ever managed to get it working properly.  It was notoriously bad at dropping calls at one point.

I also know that Telecom were (and probably have started) planning to move all customers to VoIP based solutions to allow them to turn off the NEAX exchanges.

I was not attempting to say anything about the technology, it's all about the level of support the organisation is able to provide and the degree of redundancy they can afford to build.

I'm quite happy with my Xnet VOIP solution.  I know if they have a fault late at night there is nobody I can ring and have a moan at.  I also believe they have monitoring in place and they can and do fix faults outside helpdesk hours.

 
 
 
 


maverick
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  #364194 6-Aug-2010 12:49
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graemeh:
nate:
graemeh: It just shows that for some situations you still need a REAL Telco.  These guys are more expensive but have more staff and more gear so there is a lesser chance of you losing service.


How are they not a real telco? If by being an ITSP they aren't a real telco, you realise that Telecom also run VoIP internally?

Of course the situation you have suggested is even better, one phone in each camp (although both are probably delivered over the same copper cable).  True redundancy costs even more.


The track record for both WxC and 2Talk is pretty good, this really is a one off occurrence.


When I say real I mean one that offers better support like 24x7 support for core network faults.

I do realise that Telecom run VoIP internally.  What I don't know is if they ever managed to get it working properly.  It was notoriously bad at dropping calls at one point.

I also know that Telecom were (and probably have started) planning to move all customers to VoIP based solutions to allow them to turn off the NEAX exchanges.

I was not attempting to say anything about the technology, it's all about the level of support the organisation is able to provide and the degree of redundancy they can afford to build.

I'm quite happy with my Xnet VOIP solution.  I know if they have a fault late at night there is nobody I can ring and have a moan at.  I also believe they have monitoring in place and they can and do fix faults outside helpdesk hours.


Trust me if anything happens after hours, I know it and so does all of my Ops Staff Wink, I and my team have also been known to fix the odd fault or 2 after hours which may not happen with a "REAL Telco" ... Cool




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

nate
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  #364372 6-Aug-2010 18:31
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graemeh: I was not attempting to say anything about the technology, it's all about the level of support the organisation is able to provide and the degree of redundancy they can afford to build.

I'm quite happy with my Xnet VOIP solution.  I know if they have a fault late at night there is nobody I can ring and have a moan at.  I also believe they have monitoring in place and they can and do fix faults outside helpdesk hours.


Ah much clearer Smile

Having met the clever boffins behind both platforms (WxC and 2Talk) they are a good bunch of guys who live and breathe tech.  I'd prefer to have them supporting their respective platforms, then you typical IT worker who switches off after going home at 5.

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