Outlook Express

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jillann

102 posts

Master Geek

#16653 21-Oct-2007 20:54

Everything on my PC worked fine before Xtra played around with their bubble.

Microsoft Office Outlook comes up with an error and Xtra help desk can't help me because it's an "unknown" error, so I've given up on that. All the settings are as they should be.

Outlook Express won't open at all and comes up with this error message: "Outlook Express could not be started because MSOE.DLL could not be loaded"

I can access my webmail ok.

Does anyone have any ideas that might help me please?

~Jillann~

chakkaradeep

799 posts

Ultimate Geek

Trusted

#91869 21-Oct-2007 21:08

Here is a workaround from Microsoft for this error

Please try the above and see if it gets sorted

And also if it doesnt work, it would be nice to post the version sof Outlook Express and the Windows Operating System here

Regards,
Chaks

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jillann

102 posts

Master Geek

#91871 21-Oct-2007 21:17

Thanks :)...but

It tells me to do this: Click Add/Remove Programs, click the Windows Setup tab, and then click to select the Address Book check box. But... there is no Windows Set up tab in my Add/Remove Programs :(

Sorry...Its XP and Outlook Express 6 (I think) I can't open it to check.

cokemaster

Exited
4925 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#91880 21-Oct-2007 21:56

This sounds like a client issue, rather than a network issue.

Have you tried using system restore to revert back to a state when it was working?

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jillann

102 posts

Master Geek

#91900 22-Oct-2007 09:45

Thanks Cokemaster

I try to avoid doing System Restores but I did and now both Microsoft Office Outlook and Outlook Express are working fine.

After the restore was finished it told me that it had to replace a file in the registry so maybe that was the file they needed. But....I wonder why the file disappeared in the first place?

Anyway..Thank you both for your replys