WIN10 HOME UPGRADE TO WIN 10 PRO NOT WORKING

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Ultimate Geek

#184080 9-Nov-2015 19:27

So I have a Harvey Norman laptop that came with WIN8 that I upgraded to WIN10 Home.
Another desktop that came with WIN8 that I upgraded to WIN10 Home.

Neither work when going

Settings
Update and Security
Activation
Go To Store

Called Microsoft and spoke to an indian based helpdesk on a crackly phoneline
Spent 5 solid minutes reciting my email address letter for letter
Got put on hold several times and she asked me to pay $399 to upgrade to Pro.
Then line disconnected while iwas telling her the store says $199

Can someone tell me an easy way to just upgrade these two machines to Pro wihtout spending hours rolling back and reimaging etc???

freitasm

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#1423964 9-Nov-2015 19:28

Have you activated the Windows 8 boxes BEFORE updating to Windows 10?

Restore everything to Windows 8, check the boxes are activated then try again, one at a time.

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Ultimate Geek

#1423976 9-Nov-2015 20:15

Yes they were both activated and fully working prior to upgrade to win10home

Surely theres a link somewhere on MS where you can even just opt to buy win10pro and download then load it up?

freitasm

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#1423978 9-Nov-2015 20:23

How was the update installed? Via Windows Update or did you run the USB installer?

If it was the USB installer did you select the same edition?

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Ultimate Geek

#1423991 9-Nov-2015 20:53

media creation tool then ISO on DVD

Pretty sure i chose the right options.

freitasm

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#1423996 9-Nov-2015 21:07

You might have to check the options again - restore to Windows 8 and double-check...

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#1424103 10-Nov-2015 07:43

Is NZ a supported country for upgrades from the Microsoft store?

Is there a reason why spending US$199 to upgrade from Win 10 Home to Pro makes sense? What features do you need?

freitasm

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#1424105 10-Nov-2015 07:46

Pro... Yes, you are upgrading to a different version. See my suggestions before and check you are upgrading Home to Home, not Pro.

jhsol

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Master Geek

#1424334 10-Nov-2015 12:55

sbiddle: Is NZ a supported country for upgrades from the Microsoft store?
Is there a reason why spending US$199 to upgrade from Win 10 Home to Pro makes sense? What features do you need?

Pretty much what Freitasm says. You dont have Windows 8 Pro so when you upgrade to Windows 10 your version is changing from Windows 8 (non pro) to Windows 10 Pro.

Read here for more information
http://windows.microsoft.com/en-nz/windows-10/media-creation-tool-install

For a review on whats different between Home and Pro versions see here:
http://www.pcadvisor.co.uk/feature/windows/windows-10-home-vs-windows-10-pro-uk-difference-3618710/

To summarise if youre not joining a domain, then you probably dont need Pro.

Windows 7 Home, Windows 8, Windows 8.1 -> Windows 10 Home

Windows 7 Pro, Windows 8 Pro, Windows 8.1 Pro -> Windows 10 Pro

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Ultimate Geek

#1424428 10-Nov-2015 15:13

Thanks for pointers.

I ended up buying win10pro which is what i wanted for $399? i think.
Burnt to DVD ran setup and it upgraded with the keep my files option.

Reason for wanting Pro was the lack of gpedit.msc and a few other useful things lacking in the home version.