5x AMD all in ones Win7 Home Premium can't login

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Mattmannz

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#185169 12-Nov-2015 13:28

I have a variety of clients who over the last couple of days now have 5 all in one PC's from different vendors who can't login. When you get to the click on your user screen it just blanks out and flashes and then returns.

Safe mode won't let you login in at all, it just gets stuck. The interesting thing is that all 5 are AMD powered running Win 7 Home Premium and this has occured over the last couple of days.

Anyone else seen this? At this stage I haven't found a fix except for possibly reinstalling Windows.....

Cheers
Matt.

l43a2

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#1426892 12-Nov-2015 13:30

you need to reboot into safe mode and remove the update KB3097877 hope this helps.

Stu

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#1426893 12-Nov-2015 13:31

Could it be related to the update mentioned here (KB3097877)?

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Mattmannz

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#1426895 12-Nov-2015 13:33

Thanks for the replys, as I noted I can't login with safe mode, I get the blinking screen and it doesn't bring up the desktop so can't do a system restore or uninstall :-(

Stu

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#1426896 12-Nov-2015 13:34

l43a2: you need to reboot into safe mode and remove the update KB3097877 hope this helps.

As above, OP says can't log in to Safe Mode.

Do a Google search for KB3097877 and there are methods to uninstall it.

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GregV

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#1426899 12-Nov-2015 13:35

Can you RDP into these machines?

l43a2

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#1426901 12-Nov-2015 13:36

Stu:
l43a2: you need to reboot into safe mode and remove the update KB3097877 hope this helps.

As above, OP says can't log in to Safe Mode.

Do a Google search for KB3097877 and there are methods to uninstall it.

hehe i should learn to read more carefully.

Inphinity

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#1426904 12-Nov-2015 13:42

GregV: Can you RDP into these machines?

Home Premium doesn't support inbound RDP sessions.

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Stu

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#1426906 12-Nov-2015 13:44

May not work, but try this http://www.geekzone.co.nz/forums.asp?forumid=45&topicid=185164&page_no=1#1426905.

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Mattmannz

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#1426950 12-Nov-2015 14:52

The fix for me is to boot into startup repair by pressing F8 at boot time and then getting to a command prompt and manually uninstalling the patch as follows:

dism /image:d:\ /remove-package /packagename:Package_for_KB3097877~31bf3856ad364e35~amd64~~6.1.1.1 /scratchdir:d:\temp

The ” ~amd64~~ ” is for a 64bit system
I would assume you’d replace that with ” x86 ” for a 32bit copy of windows