Hilton Honors Emails - Can't Unsubscribe

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andrewbnz

57 posts

Master Geek

#127364 7-Aug-2013 19:53

I stay at a Hilton Hotel A while back, I made the mistake of Joining their Hilton Honors program. After receiving their emails for awhile and seeing no content that interested me I decided to unsubscribe to the emails using the link they provided. I got a confirmation....

UNSUBSCRIBE CONFIRMED
We are sorry to see you go! <myemailaddress> has been unsubscribed. Please allow up to 10 business days for processing your request. You will continue to receive transactional email messages, such as reservation confirmations.

Despite this I have continued to receive their emails and have gone through this process over 10 times and still receive their emails. A quick Google search shows this is a common problem with people worldwide saying it is impossible to unsubscribe from Hiltons emails.

I have set up a filter which sends these emails straight to the trash now. However I believe it is important to hold companies accountable and as such have reported Hilton to the Antispam devision of the Department of Internal Affairs while I doubt any action will be taken if enough people complain something might happen.

Has anyone else experienced this kind of behaviour from Hilton or any other company?

johnr

19282 posts

Uber Geek
Inactive user

#873463 7-Aug-2013 19:57

Complain to the DIA then and they do act on complaints, I had 2 staff fly up from Wellington and interview me over a complaint

http://www.dia.govt.nz/services-anti-spam-index

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sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#873471 7-Aug-2013 20:09

Hilton's unsubscribe system is munted. I eventually had to complain to them on twitter to get unsubscribed because nothing else worked.

It'll be interesting to see what DIA say - clearly the issue is their unsubscribe system broken.

johnr

19282 posts

Uber Geek
Inactive user

#873478 7-Aug-2013 20:13

I know someone that complained to the DIA about Apple and DIA followed up on that as well

blakamin

4431 posts

Uber Geek
Inactive user

#873482 7-Aug-2013 20:17

johnr: I know someone that complained to the DIA about Apple and DIA followed up on that as well

If you do that these days, you'd wanna be quick, or mini-obama (John Key) might try to veto it ;-P

andrewbnz

57 posts

Master Geek

#873488 7-Aug-2013 20:19

Thanks, I have sent a complaint through to the DIA and have also contacted Hilton via twitter and got a response within 20mins. Amazing they only want to help when you complain in public.

SaltyNZ

6227 posts

Uber Geek

Trusted

Lifetime subscriber

#873629 8-Aug-2013 06:39

I cannot believe nobody has replied 'Apparently Hilton doesn't Honor Unsubscribe Emails'.

iPad Pro 11" + iPhone XS + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

kiwitrc

4123 posts

Uber Geek
Inactive user

#873631 8-Aug-2013 06:56

SaltyNZ: I cannot believe nobody has replied 'Apparently Hilton doesn't Honor Unsubscribe Emails'.

You mean honour :)