Posted previously on another forum. Bought a Synology Nas just over 3 years ago - 1815+. It had a standard 3 year warranty at the time. Reading online Synology also extended the warranty on that machine to 4 years given problems with the intel atom processor.

So 1 week after the 3 year period expired, it died and wouldn't power on. The retailer in Auckland agreed to the remedy under warranty (good on them) and said they would work with their supplier on the repair. $70 later it was couriered off to them.

My 'repaired' unit arrived at the weekend.  Different unit to the one i sent - different serial number.  Has physical damage on the unit. Is full of dust inside the HDD bays and the fans are coated thickly with dust as well. It is obviously a machine that has seen lots of service and is 2nd hand.  Interestingly enough there was also a 'refurbed' 2TB drive in the box as well. No idea why - Possible sweetener?

I have rejected it as not suitable. I have no idea the history of the replacement unit and had expected my original machine to be repaired, refunded or replaced. They chose replace which I did not realize meant a 2nd hand unit. It wasn't even a refurbished unit. Just looked like it had been grabbed from an old returned stockpile and thrown into a box. 

I'm awaiting retailer response. If it progresses to a dispute and I lodge in Christchurch where i live, does that mean the actual tribunal will be down here also ? 

Thanks for the help

Ged