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Dochart

715 posts

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#299092 10-Aug-2022 12:34
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Anyone who uses NZPost to track their packages has notice that their account has automatically logged out way too often.

I remember I could stay logged in for weeks without it automatically logging me out. Now it seems to log me out in hours.


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richms
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  #2953008 10-Aug-2022 13:14
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It seems that I am constantly logging in again, but I thought it was because I logged into a different browser rather than a short time out.

 

It is annoying.





Richard rich.ms

 
 
 

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Dochart

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  #2953011 10-Aug-2022 13:25
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richms:

It seems that I am constantly logging in again, but I thought it was because I logged into a different browser rather than a short time out.


It is annoying.



I don’t think it matters if your logging into a different browser or not. Seems to happen way too often now. I got no problem if it logs me out automatically every few weeks but logging me out every few hours or so is annoying.

Anyone on geekzone work at NZPost that could tell them about this issue?

timmmay
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  #2953022 10-Aug-2022 14:12
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Yeah it's really annoying. It's been like this for ages.




Dochart

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  #2953037 10-Aug-2022 15:22
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timmmay:

Yeah it's really annoying. It's been like this for ages.



I feel like this has been happening the last few months. I know when they did the whole redesign last year I think it still allowed me to stay logged in for a few weeks.

How long do you mean by ages?

timmmay
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  #2953038 10-Aug-2022 15:26
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It's been doing it for months at least. I don't recall exactly how long.


richms
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  #2953056 10-Aug-2022 16:14
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I tweeted then about it. They responded

 





Richard rich.ms

Dochart

715 posts

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  #2953057 10-Aug-2022 16:18
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richms:

I tweeted then about it. They responded




Well, I’m not a fan of this. Your right it’s not like a bank that needs to be constantly logged out.

Anyway you could tweet them and ask them whether they could allow users to disable the logging out automatically as an option? Maybe also link them this geekzone thread as well so they can see how we find this annoying.



heavenlywild
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  #2953065 10-Aug-2022 16:59
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It annoys me greatly. Never used to even log you out before.

I guess with the ability to reroute packages it does increase the risk of loss.

Still annoying! Lol




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Dochart

715 posts

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  #2953067 10-Aug-2022 17:03
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heavenlywild: It annoys me greatly. Never used to even log you out before.

I guess with the ability to reroute packages it does increase the risk of loss.

Still annoying! Lol


But as long as your device is protected with a passcode/password it should be fine. There was no need for NZPost to implement automatically logging out every few hours or so.

neb

neb
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  #2953149 10-Aug-2022 18:15
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richms:

I tweeted then about it. They responded

 

 

 

Unfortunately a pointless argument to get into with them, but you could ask "From what exactly?". If someone somehow manages to steal my phone or laptop while it happens to be unlocked, the last thing they're going to do with it is check whether my shipment of 3/8" Boxcar Prawns is due to be delivered today or tomorrow.

 

 

If they really think they're protecting nuclear weapons launch codes, have them put the session into read-only mode after x hours. Most people will only want to check where their stuff is, and in read-only mode there's little an attacker can do beyond checking delivery times... which they can do with a tracking number anyway.

timmmay
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  #2953153 10-Aug-2022 18:23
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I haven't tested it, but if you visit multiple times per day say for tracking you have to log in each time. I might try that tomorrow.

loceff13
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  #2953565 11-Aug-2022 16:59
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They could put 2FA or force a new login if someone tried to change ATL/redelivery instead. It's a pain.


Dochart

715 posts

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  #2953567 11-Aug-2022 17:07
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loceff13:

They could put 2FA or force a new login if someone tried to change ATL/redelivery instead. It's a pain.



This is a good idea. Make it so that when logging into account with a new device that it must use 2FA for the first login and when changing redelivery address use 2FA.

Anyone here who uses Twitter could share this geekzone thread to them and rehash some of our annoyances with using NZPost tracking?

loceff13
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  #2955756 17-Aug-2022 20:45
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New site, same issues


Dochart

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  #2955758 17-Aug-2022 20:50
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loceff13:

New site, same issues



When I saw them update the new website I thought they might fix the account logging out issue.

When will they revert the option to keep account logged in until we decide to log out?

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