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Mitch89

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#76010 27-Jan-2011 09:59
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Ok so last week i purchased a Ps3 from trademe. It was advertised as coming with a game (COD 4), a controller and a one year warranty. It also stated that all cables are included apart from HDMI.

Well I received it over a week later and it was without the game. I emailed them straight away telling them about the lack of a game and they emailed back saying that no the game was definitely there and pretty much intimating that i was a liar. After 5 or 6 emails back and forth with them telling me that they definitely sent they game they finally admitted that they had made a mistake and hadn't sent the game. Frustrating!

But that wasn't the only problem!

I had my doubts on the validity of the warranty so i rang up fixtronics (because the piece of paper I had as a warranty was actually a customer service report as the owners previous Ps3 had died.) They told me that the warranty was only valid for another 3 months! Not ONE YEAR like advertised!

The next problem was the controller. After hiring out a game to see if the machine worked properly I discovered that every time the dual shock activated in a game the signal from the Ps3 to the controller would disconnect and I would have to press the middle button to reconnect every time! This was never mentioned either so it's blatant false advertising.

After listing all these problems through emails back and forth the seller is not budging insisting that they have done everything right and tells me that Trademe has advised them to block my email which of course is a load of rubbish because trademe advised me to take them to the disputes tribunal.

I hear that can take up to 3 months though! Any advice? Surely i'm in the right here considering that they have falsely advertised. Reading through some of their feedback it appears that they have done the same thing before to other buyers.

[Moderator edit (MF): added line breaks to make it easier to read]


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jbard
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  #431723 27-Jan-2011 10:06
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By the sounds of it you don't really have much choice but put up with it or take them to the disputes tribunal which you should do. I didn't it over a car dispute bought on trade me about 3 months ago and everything got sorted in the end. Well worth teaching people like this a lesson as they mess up trade me for everyone else.

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bazzer
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  #431730 27-Jan-2011 10:14
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Can you claim the $30.67 lodgement fee as well when you go to the Disputes Tribunal?

xpd

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  #431732 27-Jan-2011 10:18
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When it comes to high priced electronics (which for me is anything over $150) , I always buy new, saves on such hassles.

Print out the auction page from TradeMe, all the emails to/from you and the seller and settle in for a fight via Disputes Tribunal...

Was the auction marked as "NEW" ? If not, then alarm bells should have started ringing then....




       Gavin / xpd / FastRaccoon

 

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Mitch89

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  #431733 27-Jan-2011 10:20
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Cheers! Yeah trademe advised I go to the disputes tribunal but a lot of people tell me that not a lot comes out of it usually? The most annoying thing is their emails. Whenever I try and explain these faults to them via email they just email back acting very immature and stating that they can't be bothered arguing and that i can take them to the disputes tribunal if i want but they "know" they have done nothing wrong. Having never had to put up with this kind of nonsense before i has assumed that Trademe would have been able to do more but there were in fact helpless. I even offered to send the console back after they had given me a refund which didnt work. And I know that when it comes to writing the feedback what ever I say will result in them returning the negative feedback by lying through their teeth and ruining my 100% positive feedback. I'm between a rock and a hard place!

wreck90
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  #431734 27-Jan-2011 10:21
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No you can't claim the lodgement fee - maybe this is a good thing, to dissuade frivolous claims.


bazzer
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  #431735 27-Jan-2011 10:26
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I am in a similar situation. The item I purchased is of lower value (and their attitude is, it might not be what you expected but it was cheap so you can't complain) but I'm still considering Disputes Tribunal. It's the principle, really. As said above, people who ignore their responsibilities and are just interested in quick, easy sales ruin Trade Me for the legitimate people.

I'm hoping the threat of Disputes Tribunal will be enough, but like you said, they are encouraging you to do it (knowing that you probably won't). I would say the fact that they were so adamant about the game (and in the end being wrong) damages their credibility.

You now know for a fact (right?) that the warranty is only 3 months, so there's at least two things they did wrong.

bazzer
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  #431738 27-Jan-2011 10:30
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wreck90: No you can't claim the lodgement fee - maybe this is a good thing, to dissuade frivolous claims.

What's "frivolous"?  If it's a legitimate claim, it's legitimate.

So, if you're ripped off for $100 and you can't find a resolution, the best you can hope for is $70 out of it.  If it's $50 worth, you may as well not bother.  Doesn't that just encourage low value ripoffs on trademe?  We should just put up with it?  Or give (and then recieve) negative feedback and leave it at that?



Mitch89

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  #431744 27-Jan-2011 10:40
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Yep i know for a fact that they warranty is only 3 months as i rang the 0900 Fixtronics twice. The first time i rang them and emailed back the seller, the seller claimed that there was still definitely a one year warranty with it. So i rang a second time and spoke to a different person to confirm that yes it was definitely only 3 months left on the warranty. As for the controller, they must have knew that it was faulty because as soon as i told them that trademe had advised me to go to the disputes tribunal they offered that i send the controller back to them and they would give me another one "IF" it was faulty. I politely refused and then asked for a full refund which they wouldn't have a bar of. I am seriously considering taking them to the disputes tribunal though as i have seen that they have done this type of thing before and i think they need to be taught a lesson. The fact that these people have been so immature about the whole situation and intimating that i was a liar about all three problems is really frustrating! It's blatant false advertising!

Geese
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  #431745 27-Jan-2011 10:40
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So hypothetically, if you live in Wellington, and take someone from Auckland to Disputes Tribunal, how does that work regarding the distance factor? Are they expected to travel to Wellington to defend their side? If so, and they don't show, is that an automatic win?

Mitch89

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  #431746 27-Jan-2011 10:42
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From what i hear i think it's all done over the phone. 

johnr
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  #431762 27-Jan-2011 11:39
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Mitch89 can you please use line breaks your posts are so hard to read

John

bazzer
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  #431813 27-Jan-2011 13:42
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johnr: Mitch89 can you please use line breaks your posts are so hard to read

John

johnr, can you please use punctuation?  Your posts are so hard to read.

bazzer

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  #432184 28-Jan-2011 13:30
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bazzer:
johnr: Mitch89 can you please use line breaks your posts are so hard to read

John

johnr, can you please use punctuation?  Your posts are so hard to read.

bazzer


Bazzer, can you please use appropriate capitalisation? Your posts are so hard to read.

Cheers - Neil G :-)




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  #432186 28-Jan-2011 13:36
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Talkiet:
bazzer:
johnr: Mitch89 can you please use line breaks your posts are so hard to read

John

johnr, can you please use punctuation?  Your posts are so hard to read.

bazzer


Bazzer, can you please use appropriate capitalisation? Your posts are so hard to read.

Cheers - Neil G :-)


TalkieT, can you stop stirring, you're spoling the broth.

Thanks! ;)




       Gavin / xpd / FastRaccoon

 

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bazzer
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  #432187 28-Jan-2011 13:38
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Talkiet:
bazzer:
johnr: Mitch89 can you please use line breaks your posts are so hard to read

John

johnr, can you please use punctuation?  Your posts are so hard to read.

bazzer


Bazzer, can you please use appropriate capitalisation? Your posts are so hard to read.

Cheers - Neil G :-)

Pretty sure I did.  As far as I know, neither johnr (I guess) nor bazzer (I know) are capitalised.  I wouldn't call you talkiet, and I don't expect you'd capitalise iPhone as Iphone.  Or would you?

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