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kmashlan

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#166355 10-Mar-2015 19:45
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Hi all.

Had a problem with my phone dropping out.  The chorus faults guy came by and repaired it.  He took out the master filter and asked me to add filters to each phone, which I did.  All was good, although my adsl dropped from 9mbit to 8mbit.  Not a big deal...

When I looked under the house, he had cut off connectors and just twisted the wires together!  I thought this was weird and took a photo (attached), and lo and behold our phones are now crackling and we have dropouts on ADSL.

Anyone else seen this sort of wiring???


Ken




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  #1254896 10-Mar-2015 19:49
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call whoever you called in the first place to get the work done and stress that they have done an extremely poor job and they need to come back and fix it

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hio77
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  #1254897 10-Mar-2015 19:49
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So instead of replacing the master filter, he outright removed it? did he atlest ask if you were fine with this happening?

That wiring is shocking to say the least, Ild call your isp and request that it is done properly (including the picture in an email if possible)



Ild personally be requesting that that master filter is put back in as there shouldnt really be a reason for removing it in the first place!




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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 


gregmcc
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  #1254898 10-Mar-2015 19:50
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I would be composing a email to who ever you asked to come and check it out (you phone company??) attach the picture and tell them to fix it correctly, that kind of work is nothing short of shoddy and the chorus tech who done that should be shot!



hio77
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  #1254899 10-Mar-2015 19:51
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gregmcc: that kind of work is nothing short of shoddy and the chorus tech who done that should be shot!


My thoughts exactly, thought ild leave the later out of the reply though ;)




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 


NZSpides
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  #1254910 10-Mar-2015 20:12
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Sadly as an ex alarm installer I have seen much worse.

I have come into some interesting wiring efforts in a house when installing an alarm (or even just fixing some other idiots botch up).
On most occasions I have arrived to find the plug in ADSL filters scattered around the house, and by the time I have finished there are;

1. no plug in filters
2. a working alarm system
3. a master filter installed
4. better broadband signals
5. a decent call quality.

I have found muppets that have installed plug in filters in alarm systems and they don't employ the land line cut out feature of the alarm.
(this means that if there is an activation of the alarm and someone leaves the phone off the hook, the alarm can't dial)

I spent 4 hours one day tracing and rewiring a person's house phone wiring just so they could get my 5 point list working right - don't tell my old employers.

I remember one place I was there when a Chorus tech was there as well fixing the clients phone connection and get ADSL working, he was trying to hand them the plug in filters.
I told him not to bother as I was installing a master filter, he gave me a blank stare, I showed him the filter, he still looked confused.
I left that place after 5 that night with a completely rewired phone system and reprogrammed alarm system and a very happy customer.

I have pride in my work, not everyone does unfortunately.

DarthKermit
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  #1254913 10-Mar-2015 20:19
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How does one become a Chorus tech in the first place?




Whatifthespacekeyhadneverbeeninvented?


hyperman
418 posts

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  #1254914 10-Mar-2015 20:20
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NZSpides: Sadly as an ex alarm installer I have seen much worse.

I have come into some interesting wiring efforts in a house when installing an alarm (or even just fixing some other idiots botch up).
On most occasions I have arrived to find the plug in ADSL filters scattered around the house, and by the time I have finished there are;

1. no plug in filters
2. a working alarm system
3. a master filter installed
4. better broadband signals
5. a decent call quality.

I have found muppets that have installed plug in filters in alarm systems and they don't employ the land line cut out feature of the alarm.
(this means that if there is an activation of the alarm and someone leaves the phone off the hook, the alarm can't dial)

I spent 4 hours one day tracing and rewiring a person's house phone wiring just so they could get my 5 point list working right - don't tell my old employers.

I remember one place I was there when a Chorus tech was there as well fixing the clients phone connection and get ADSL working, he was trying to hand them the plug in filters.
I told him not to bother as I was installing a master filter, he gave me a blank stare, I showed him the filter, he still looked confused.
I left that place after 5 that night with a completely rewired phone system and reprogrammed alarm system and a very happy customer.

I have pride in my work, not everyone does unfortunately.


Good to know there are a few people around who do have pride in there work




 The views expressed by me are not necessarily those of my employer




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  #1254916 10-Mar-2015 20:21
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kmashlan:





Horrible  frown
Demand another tech and a proper master filter with proper gel connectors.




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hio77
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  #1254917 10-Mar-2015 20:21
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NZSpides: Sadly as an ex alarm installer I have seen much worse.

I have come into some interesting wiring efforts in a house when installing an alarm (or even just fixing some other idiots botch up).
On most occasions I have arrived to find the plug in ADSL filters scattered around the house, and by the time I have finished there are;

1. no plug in filters
2. a working alarm system
3. a master filter installed
4. better broadband signals
5. a decent call quality.

I have found muppets that have installed plug in filters in alarm systems and they don't employ the land line cut out feature of the alarm.
(this means that if there is an activation of the alarm and someone leaves the phone off the hook, the alarm can't dial)

I spent 4 hours one day tracing and rewiring a person's house phone wiring just so they could get my 5 point list working right - don't tell my old employers.

I remember one place I was there when a Chorus tech was there as well fixing the clients phone connection and get ADSL working, he was trying to hand them the plug in filters.
I told him not to bother as I was installing a master filter, he gave me a blank stare, I showed him the filter, he still looked confused.
I left that place after 5 that night with a completely rewired phone system and reprogrammed alarm system and a very happy customer.

I have pride in my work, not everyone does unfortunately.


can we clone you? put an army of you to work ;)

im pretty sure there is an episode that goes with fry for that too ;) 




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 


chevrolux
4962 posts

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  #1254921 10-Mar-2015 20:26
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I don't really have a problem with twisting pairs together when there are 4 or more wires to join - easier foe the next person to look at as opposed to a whole bunch of 3-ports. But the joint needs to be insulated with a little bit of dry heatshrink. Also for the Chorus tech to remove a splitter when the complaint is dsl dropping out is just a plain stupid move -I can say this because I used to work on the Chorus network.

Call your ISP immediately and ask them to get Chorus to re-attend and rectify the wiring as well as reinstalling the splitter. Tbat many stubs off your wiring is going to degrade your DSL significantly. Clearly this fault man either a) didn't know what what he was doing or b) was just being flat out lazy because he gets paid per job. I suspect b.

PoHq
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  #1254922 10-Mar-2015 20:28
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OP What area do you live in? 



kmashlan

19 posts

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  #1254923 10-Mar-2015 20:32
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I am in Murrays Bay Auckland...

Ken

Yabanize
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  #1254924 10-Mar-2015 20:33
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chevrolux: I don't really have a problem with twisting pairs together when there are 4 or more wires to join - easier foe the next person to look at as opposed to a whole bunch of 3-ports. But the joint needs to be insulated with a little bit of dry heatshrink. Also for the Chorus tech to remove a splitter when the complaint is dsl dropping out is just a plain stupid move -I can say this because I used to work on the Chorus network.

Call your ISP immediately and ask them to get Chorus to re-attend and rectify the wiring as well as reinstalling the splitter. Tbat many stubs off your wiring is going to degrade your DSL significantly. Clearly this fault man either a) didn't know what what he was doing or b) was just being flat out lazy because he gets paid per job. I suspect b.


Im no expert, but arent those gel connectors meant to be used to prevent corrosion?

PoHq
459 posts

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  #1254925 10-Mar-2015 20:38
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OK without going into to much detail your job has been done by Vision Stream one of the 3 service partners. AFAIK they get paid per job as oppose to a salary so yes this was a dodgy to get to the next job. The other 2 service partners are not employed under this owner operator model and are paid salary/hourly regardless so would probably have done a better job.

As others have said get them back to sort this out. You'll probably have to go via Chorus / Your ISP though.

Did the tech leave a card? 



kmashlan

19 posts

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  #1254930 10-Mar-2015 20:49
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No, but I have his cell...

I have logged with my ISP and they are getting Chorus out again.  Will be interesting to see if it is the same guy



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