Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


ssamjh

Coromandel's CFM
309 posts

Ultimate Geek

ID Verified
Trusted
Subscriber

#289903 7-Oct-2021 13:56
Send private message

Did anyone see a Chorus fibre outage just afer 1am? 

 

https://home.sjh.at/smokeping/?displaymode=n;start=2021-10-06%2007:53;end=now;target=DNS.CloudflareDNS1

 

https://home.sjh.at/worksmokeping/?displaymode=n;start=2021-09-27%2013:57;end=now;target=DNS.CloudflareDNS1 - at work the fibre dropped and it started using the backup DSL

 

https://home.sjh.at/dcsmokeping/?displaymode=n;start=2021-10-06%2007:53;end=now;target=DNS.CloudflareDNS1 - Alexandra

 

 

 

It affected Voyager, Spark and 2degrees and from what I could tell it affected the Coromandel (Thames and Whitianga), Auckland and even Alexandra down south?

 

I was watching a TeamViewer account and around the same time computers all around NZ suddenly came back online.

 

Can't see anything in the news, was this some major coincidence?





Whitianga, Coromandel - Quic "Sprinter" UFB - Ref (free setup): R893192EGADLZ

 

Smokeping: Quic / Voyager / Starlink

 

Coromandel Webcam Network


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4 | 5 | 6 | ... | 7
ResponseMediaNZ
518 posts

Ultimate Geek

ID Verified
Trusted
Subscriber

  #2791237 7-Oct-2021 13:57
Send private message

Planned work would be my bet


 
 
 

Trade NZ and US shares and funds with Sharesies (affiliate link).
OzoneNZ
102 posts

Master Geek

ID Verified

  #2791267 7-Oct-2021 14:45
Send private message

No outage for me on 2d fibre last night, North Shore

 

Had a few friends affected by the outage covering most of Albany today though


Lias
5403 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #2791289 7-Oct-2021 14:56
Send private message

I vaguely recall one of the network engineers at a former job grumbling about this sort of thing. If memory serves me correctly, anything not on a business grade plan with SLA is subject to a default Chorus maintenance window of 00:00-06:00 or something rather extreme. 





I'm a geek, a gamer, a dad and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it.




ProbablyAGeek
26 posts

Geek


  #2791297 7-Oct-2021 15:22
Send private message

It will be planned maintenance, likely a automated software upgrade on a lot of network nodes based on the scope you saw.

 

 

 

Lias:

 

I vaguely recall one of the network engineers at a former job grumbling about this sort of thing. If memory serves me correctly, anything not on a business grade plan with SLA is subject to a default Chorus maintenance window of 00:00-06:00 or something rather extreme. 

 

 

It's pretty standard for all ISPs & LFCs to perform maintenance between midnight and 6am. If you need an uptime of 5x9s or more then you engineer your network with that in mind.


Valcor
97 posts

Master Geek


  #2791316 7-Oct-2021 15:45

Yep... Most of Wellington was down at 1pm 


Wellingtondave
148 posts

Master Geek


  #2791330 7-Oct-2021 16:06
Send private message

Valcor:

 

Yep... Most of Wellington was down at 1pm 

 

 

 

 

What is interesting and not at all helpful is you can use the Spark mobile app to do a connection test on your broadband connection as you're logged into the app with your account (testing using cellular data / another provider obviously) and the connection test says "Fibre network OK, Fibre connection OK, Modem OK" - even if the network is down (PPOE was down this morning, the fibre network was down yesterday). 

 

Planned maintenance or even unplanned events should be listed in the app.  

 

 


ssamjh

Coromandel's CFM
309 posts

Ultimate Geek

ID Verified
Trusted
Subscriber

  #2791331 7-Oct-2021 16:09
Send private message

Wellingtondave:

Valcor:


Yep... Most of Wellington was down at 1pm 



 


What is interesting and not at all helpful is you can use the Spark mobile app to do a connection test on your broadband connection as you're logged into the app with your account (testing using cellular data / another provider obviously) and the connection test says "Fibre network OK, Fibre connection OK, Modem OK" - even if the network is down (PPOE was down this morning, the fibre network was down yesterday). 


Planned maintenance or even unplanned events should be listed in the app.  


 



I agree, I couldn't find mention of this outage anywhere.




Whitianga, Coromandel - Quic "Sprinter" UFB - Ref (free setup): R893192EGADLZ

 

Smokeping: Quic / Voyager / Starlink

 

Coromandel Webcam Network




Linux
10537 posts

Uber Geek

Trusted
Lifetime subscriber

  #2791334 7-Oct-2021 16:18
Send private message

Valcor:

 

Yep... Most of Wellington was down at 1pm 

 

 

@Valcor No planned work would happen 1pm


Valcor
97 posts

Master Geek


  #2791346 7-Oct-2021 16:42

Sorry I mean 1 am this morning. 

 

 

 

There was a reddit post in r/Wellington with people reporting their net had dropped and was from all different providers. 

 

 

 

https://www.reddit.com/r/Wellington/comments/q2jd6u/problems_with_spark/

 

 

 

And there was no outage listed the entire time it was down or any planned work on the spark site. 


Lias
5403 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #2791349 7-Oct-2021 16:53
Send private message

ProbablyAGeek:

 

It's pretty standard for all ISPs & LFCs to perform maintenance between midnight and 6am. If you need an uptime of 5x9s or more then you engineer your network with that in mind.

 

 

It might be standard, it doesn't really mean it would be acceptable to most consumers or small businesses if they actually knew. Telco's and people in the industry may not want to acknowledge it, but pretty much everyone expects their internet to have zero downtime. That's probably an unreal expectation, but in my experience it's still the expectation nonetheless. Have had actual conversations along the lines of "Power might go out once a year, water once a decade, why isn't internet the same"?





I'm a geek, a gamer, a dad and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it.


Linux
10537 posts

Uber Geek

Trusted
Lifetime subscriber

  #2791365 7-Oct-2021 17:11
Send private message

1am planned work end of story!

What is the purpose of this thread?

dolsen
1449 posts

Uber Geek

Trusted
Lifetime subscriber

  #2791366 7-Oct-2021 17:12
Send private message

I too spent some time this morning trying to work out what the issue was with my connection, before switching to mobile data.

 

I don't have too much of an issue with the fact that maintenance was done at that time. What I do have an issue with is no indication that there is maintenance going on / planned at that time. I checked Chorus, Vocus and Sfuff Fibre sites and none of them had any mention of either an outage, or, planned maintenance. 

 

https://www.vocus.co.nz/networkstatus

 

https://www.chorus.co.nz/outages

 

https://support.stuff-fibre.co.nz/hc/en-us/articles/360009754473-NETWORK-STATUS-OUTAGE-INFORMATION

 

 

 

No real issue if outages are communicated, but just taking it down with no communication isn't a great experience.

 

 


dolsen
1449 posts

Uber Geek

Trusted
Lifetime subscriber

  #2791367 7-Oct-2021 17:16
Send private message

Linux: 1am planned work end of story!

What is the purpose of this thread?

 

 

 

To express displeasure with the lack of notification given and to hopefully influence who ever undertakes / plans such work in future to better communicate their changes.

 

The fact that most people weren't using the connection at 1 AM does not mean that no one was. It wasn't a 5 minute outage either.

 

 


Linux
10537 posts

Uber Geek

Trusted
Lifetime subscriber

  #2791389 7-Oct-2021 17:36
Send private message

dolsen:

Linux: 1am planned work end of story!

What is the purpose of this thread?


 


To express displeasure with the lack of notification given and to hopefully influence who ever undertakes / plans such work in future to better communicate their changes.


The fact that most people weren't using the connection at 1 AM does not mean that no one was. It wasn't a 5 minute outage either.


 



Planned work needs to happen so you really need to move on!

This thread needs to be locked by a mod as itt is 100% pointless

dolsen
1449 posts

Uber Geek

Trusted
Lifetime subscriber

  #2791403 7-Oct-2021 17:57
Send private message

Linux:

Planned work needs to happen so you really need to move on!

 

 

 

Planned work - should be communicated to the affected parties as part of the planning! To not do so is either, poor planning, or, represents a poor attitude towards service delivery.

 

Whilst I do admit, communicating with all people prior to an outage such as this is not feasible, at least bothering to put it on the scheduled maintenance pages, like I listed in a previous post, would have let people affected know that it is an upstream issue and not to bother local troubleshooting.

 

Something with this much of an impact doesn't (shouldn't) get released on a whim. There would have been planning, testing, rollback plans long before it was pushed to the network. It is too late for this outage, however, hopefully someone reading this will also include updating the scheduled maintenance pages available to the public for future releases.


 1 | 2 | 3 | 4 | 5 | 6 | ... | 7
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

One New Zealand Extends 3G Switch-off Date
Posted 11-Apr-2024 08:56


Amazon Echo Hub Review
Posted 10-Apr-2024 18:57


Epson Launches New Versatile A4 Desktop Scanners
Posted 10-Apr-2024 15:31


Motorola Mobility Launches New Android Phones in New Zealand
Posted 10-Apr-2024 14:59


Logitech G Unveils the PRO X 60 Gaming Keyboard
Posted 9-Apr-2024 19:01


Logitech Unveils Signature Slim Keyboard and Combo
Posted 9-Apr-2024 13:33


ExpressVPN Launches Aircove Go Portable Router With Built-in VPN
Posted 26-Mar-2024 21:25


Shure MoveMic Review
Posted 25-Mar-2024 12:47


reMarkable 2 Launches at JB Hi-Fi New Zealand
Posted 20-Mar-2024 08:36


Samsung Galaxy S24 Ultra review
Posted 19-Mar-2024 11:37


Google Nest Wifi Pro Review
Posted 16-Mar-2024 11:28


Samsung Galaxy A55 5G and Galaxy A35 5G
Posted 12-Mar-2024 12:41


Cricut EasyPress Mini Zen Blue launches at Spotlight New Zealand
Posted 12-Mar-2024 12:32


Logitech Introduces MX Brio Webcam
Posted 12-Mar-2024 12:24


HP Unveils Broadest Consumer Portfolio of AI-Enhanced Laptops
Posted 3-Mar-2024 18:09









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







Backblaze unlimited backup