Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Scoobymenace

8 posts

Wannabe Geek


#298574 28-Jun-2022 21:41
Send private message quote this post

So recently I decided to look and see what deals there are for ISP's to cut back on spending given the current cost of living crisis going on. I'm with Contact for my electric and gas so figured it would be best to switch from Spark who keep raising their prices to Contact and bundle everything for a discount (Almost half the cost for internet vs Spark!).

 

The issue is that I can only manage 300 down and 100 up with a wired ethernet connection via my PC which is gigabit capable for both the NIC and Cable. The router can't be the issue as I was previously getting max fibre speeds no issue (900 / 500) with Spark which is a Huewei HG659b router.

 

I will note that I stated I wanted the Max Fibre plan and they messed up and put me on the regular Fibre plan, of which after stating the speed were wrong they said they would fix it and that it's now on Max yet I still get regular Fibre speeds of 300 / 100? Not to mention now the upload speed is very inconsistent all of a sudden.

 

Is this something perhaps with the configuration on my end that I'm not aware of or is this something they need to sort out?


Filter this topic showing only the reply marked as answer Create new topic
michaelmurfy
/dev/ttys0
11027 posts

Uber Geek

Moderator
ID Verified
Trusted
Lifetime subscriber

  #2935694 28-Jun-2022 22:04
Send private message quote this post

Have you contacted them yet? If not, you'll need to.

 

Sounds like you've been misprovisioned on a 300/100Mbit plan instead of Gigabit.

 

Also if you got provided a router from them you should be using that over what you have currently.





Michael Murphy | https://murfy.nz | https://keybase.io/michaelmurfy - Referral Links: Sharesies | Electric Kiwi
Are you happy with what you get from Geekzone? Please consider supporting us by making a donation.


Affiliate link
 
 
 

Affiliate link: Trend Micro provides enhanced protection against viruses, malware, ransomware and spyware and more for your connected devices.
yitz
1712 posts

Uber Geek


  #2935704 28-Jun-2022 23:22
Send private message quote this post

Good luck getting them to put you on gig/max fibre for $59.99...

 

 

 

As for advice, try turning your ONT off for 20 minutes, was a suggestion made in this thread.


Scoobymenace

8 posts

Wannabe Geek


  #2935773 29-Jun-2022 09:26
Send private message quote this post

michaelmurfy:

 

Have you contacted them yet? If not, you'll need to.

 

Sounds like you've been misprovisioned on a 300/100Mbit plan instead of Gigabit.

 

Also if you got provided a router from them you should be using that over what you have currently.

 

 

Not yet no as I was wanting to make sure I wasn't missing anything obvious to then call up looking rather dumb lol.

 

I opted to go with their BYO device so haven't got a router from them as the one I have is on their list of supported routers for Max Fibre.

 

Looks like I'll need to contact them again then to see what they say. Starting to see why their name is Contact lol.

 

yitz:

 

Good luck getting them to put you on gig/max fibre for $59.99...

 

As for advice, try turning your ONT off for 20 minutes, was a suggestion made in this thread.

 

 

I'd like to imagine they'd sell what they advertise otherwise that's some illegal business practices going on there... Will be jumping ship if they wont provide what they're advertising.

 

I'll give that a go though and see if it makes a difference - handy to know thank you :)




quickymart
9011 posts

Uber Geek

ID Verified

  #2935799 29-Jun-2022 09:54
Send private message quote this post

It sounds like a provisioning error to be honest - contact Contact and let them know and they can take a look at it.


1101
3054 posts

Uber Geek


  #2935812 29-Jun-2022 10:26
Send private message quote this post

Scoobymenace:

 

The issue is that I can only manage 300 down and 100 up

 

 

...because thats all your $60-$69 gives you
want more, pay more :-)

 

pricing
https://contact.co.nz/residential/broadband

 

MAX FIBRE

 

841 / 502

 

 

 

FAST FIBRE ***

 

313 / 110

 

 


nztim
2334 posts

Uber Geek

ID Verified
Trusted
TEAMnetwork
Subscriber

  #2935816 29-Jun-2022 10:44
Send private message quote this post

Looks like you profile is 300/100 not getting into the debate of if you signed up for 300/100 or max/max

 

Just on a side note ditch the HG659, it is really old. While it will route at 1gbps it only supports 16 devices - in a modern household that fills up really quick. My household of 3 people has 22 active DHCP leases right now and everyone is currently at work, in the evenings that will be like 30.

 

 

 

 





Any views expressed on these forums are my own and don't necessarily reflect those of my employer. 


Aucklandjafa
139 posts

Master Geek


  #2935875 29-Jun-2022 12:54
Send private message quote this post

If you use Netflix, then you’re not that much better off going by contact’s pricing of $80/month

Definitely mixed reviews using power cos as an ISP



Scoobymenace

8 posts

Wannabe Geek


  #2936019 29-Jun-2022 15:37
Send private message quote this post

quickymart:

 

It sounds like a provisioning error to be honest - contact Contact and let them know and they can take a look at it.

 

 

Yeah I'm in the process of contacting them now and waiting to hear back. As everyone is pointing out this certainly seems to be an issue on their end.


Scoobymenace

8 posts

Wannabe Geek


  #2936020 29-Jun-2022 15:37
Send private message quote this post

1101:

 

Scoobymenace:

 

The issue is that I can only manage 300 down and 100 up

 

 

...because thats all your $60-$69 gives you
want more, pay more :-)

 

pricing
https://contact.co.nz/residential/broadband

 

MAX FIBRE

 

841 / 502

 

 

 

FAST FIBRE ***

 

313 / 110

 

 

Just to clarify for anyone else, I'm paying for the $79.99 Max Fibre plan which is the special price if you combo power with gas and internet. I should not have to be paying more for a service advertised as 841 / 502 at that price.


Scoobymenace

8 posts

Wannabe Geek


  #2936021 29-Jun-2022 15:38
Send private message quote this post

nztim:

 

Looks like you profile is 300/100 not getting into the debate of if you signed up for 300/100 or max/max

 

Just on a side note ditch the HG659, it is really old. While it will route at 1gbps it only supports 16 devices - in a modern household that fills up really quick. My household of 3 people has 22 active DHCP leases right now and everyone is currently at work, in the evenings that will be like 30.

 

 

Yeah I plan to switch at some point soon anyway as it's getting on for sure. Reason I'm holding off is I'm trying to cut back on costs where possible without compromising speeds for me to work from home reliably for the moment until things improve. For the moment as you said it can still manage gigabit and there are only ever 10 devices max on at the same time in the house so works for my needs currently.

 

Aucklandjafa: If you use Netflix, then you’re not that much better off going by contact’s pricing of $80/month

Definitely mixed reviews using power cos as an ISP

 

Yeah I've seen mixed reviews for sure and figured it's worth a shot as worst comes to worst I can just jump ships to a different provider as there's no contract. Very rarely use Netflix and when I do I borrow my mates account to binge a series haha.

 

Would just like to thank everyone who's helped or let me know their thoughts, really appreciate it 😄


quickymart
9011 posts

Uber Geek

ID Verified

  #2936023 29-Jun-2022 15:41
Send private message quote this post

What did Contact say when you contacted them? Is it a provisioning issue?


Scoobymenace

8 posts

Wannabe Geek


  #2936474 30-Jun-2022 13:43
Send private message quote this post

quickymart:

 

What did Contact say when you contacted them? Is it a provisioning issue?

 

 

So Contact got back to me this morning and gave them a ring during my lunch break. They basically stated it was a provisioning error and for some reason the line we were hooked into was "stuck" and they were having difficulty changing it at all from the lowest speed. Apparently it was faulty or something as speeds were stuck and also going haywire / very inconsistent.

 

Now it's hooked up correctly on their end and getting 940 down and 505 up so super stoked 😁 Hoping it stays this way ~


Filter this topic showing only the reply marked as answer Create new topic





News and reviews »

Belkin Screenforce Tempered Glass Screen Protector and Bumper - Apple Watch
Posted 15-Aug-2022 17:20


Samsung Introducing Galaxy Z Flip4 and Galaxy Z Fold4
Posted 11-Aug-2022 01:00


Samsung Unveils Health Innovations with Galaxy Watch5 and Galaxy Watch5 Pro
Posted 11-Aug-2022 01:00


Google Bringing First Cloud Region to Aotearoa New Zealand
Posted 10-Aug-2022 08:51


ANZ To Move to FIS Modern Banking Platform
Posted 10-Aug-2022 08:28


GoPro Hero10 Black Review
Posted 8-Aug-2022 17:41


Amazon to Acquire iRobot
Posted 6-Aug-2022 11:41


Samsung x LIFE Picture Collection Brings Iconic Moments in History to The Frame
Posted 4-Aug-2022 17:04


Norton Consumer Cyber Safety Pulse Report: Phishing for New Bait on Social Media
Posted 4-Aug-2022 16:50


Microsoft Announces New Solutions for Threat Intelligence and Attack Surface Management
Posted 3-Aug-2022 21:54


Seagate Addresses Hyperscale Workloads with Enterprise-Class Nytro SSDs
Posted 3-Aug-2022 21:50


Visa Launching Eco-friendly Payment Solutions in New Zealand
Posted 3-Aug-2022 21:48


NCR Delivers Services to Run Bank of New Zealand ATM Network
Posted 30-Jul-2022 11:06


New HP Portfolio Supports New Era of Hybrid Work
Posted 28-Jul-2022 17:14


Harman Kardon Launches Citation MultiBeam 1100 Soundbar
Posted 28-Jul-2022 17:10









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







Backblaze unlimited backup