Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


malejunk

6 posts

Wannabe Geek


#82691 4-May-2011 12:47
Send private message

Hello

I'm visiting my parents in Auckland and helping them out with a few IT issues.

One being their dodgy vodafone internet access which keeps dropping out

I've just run a speed test using http://www.nzdsl.co.nz/

Results
Downlaod - 6274 kbps
Upload - 132 kbps

The download speed is acceptable but the upload speed appears to be very low.

Is this normal for NZ conditions?

What could be causing such a low upload rate?

Their connection for the last few days has been very poor. It was losing sync every 30mins or so. I wonder if this has something to do with the huge amount of rain Auckland has had.

Today, which is fine and dry, the connection has been solid but the poor upload speed remains.

Any ideas.


Create new topic
jonb
1572 posts

Uber Geek

Trusted

  #465268 4-May-2011 13:09
Send private message

Hi,
They may be on the 'Basic' plan which has a capped upload of ~128kbs. We were on a similar plan, and changing to a different one gave upload speeds of approx 700kbs (uncapped).

We're on the Ideal plan, which had it's upload speed uncapped automatically about 6 months ago.


Ragnor
8035 posts

Uber Geek

Trusted

  #465269 4-May-2011 13:10
Send private message

I suspect they are on a very old legacy DSL plan, ISP's used to sell plans that had limited upload cheaper, these were known as FS/128kbit. FS standing for full speed or whatever max line rate your line can do.

Practically all ISP's only sell FS/FS plans these days, so it should just be a matter of looking at Vodafones current plans and switching/upgrading to that.

Their other issue around drop outs, what make/model ADSL modem/router is being used? How many phone jacks in the house? What era house are we talking about 70's or earlier, 80's, 90's, 00's?

Most homes should be within 2km of a cabinet or exchange by now or will be soon, meaning you can expect 10Mbit/900kb or better.

Note: Lots of old homes have poor phone wiring eg: loads of jack points all daisy chained or split off with T junctions instead of each jack being star wired back to where the line comes in.with it's own cable.  This will have an impact on the max line rates you can get too.

Check the address here:
www.telecomwholesale.co.nz/maps

 
 
 
 


malejunk

6 posts

Wannabe Geek


  #465284 4-May-2011 13:36
Send private message

Thanks for the replies guys.

I'll look into what plan they are on.

The house is BRAND NEW. They only moved in a few weeks ago.

The house has been fully wired for phone/cat6 etc

The sparky who did the work does not think the problem is with his work.




webwat
2021 posts

Uber Geek

Trusted

  #465311 4-May-2011 14:49
Send private message

malejunk: Thanks for the replies guys.

I'll look into what plan they are on.

The house is BRAND NEW. They only moved in a few weeks ago.

The house has been fully wired for phone/cat6 etc

The sparky who did the work does not think the problem is with his work.

Hmm, we have seen a few disaster jobs from sparkies so hope you got a good one.

Can you confirm whether the wiring is daisychain or star wired? Do you have a distributor box there, and if so can you post a photo of the wiring inside it? And does the phone line have the usual filter splitting the ADSL and phone services...




Time to find a new industry!


Jaxar
383 posts

Ultimate Geek


  #465329 4-May-2011 15:40
Send private message

You should defiantly speak to Vodafone fixed line tech support about that if they have only just moved in. It would be fairly exceptional circumstances for that upload speed to be the best you can get.




Please note: I have a professional bias towards Vodafone.

Zeon
3642 posts

Uber Geek

Trusted

  #465338 4-May-2011 15:52
Send private message

malejunk: Thanks for the replies guys.

I'll look into what plan they are on.

The house is BRAND NEW. They only moved in a few weeks ago.

The house has been fully wired for phone/cat6 etc

The sparky who did the work does not think the problem is with his work.





There have been a few stories on here of brand new "internet cabled" homes being done incorrectly. Does it go back to a central patch panel and is that where the phone line comes in?

What does the modem sync at? 




Speedtest 2019-10-14


Behodar
7162 posts

Uber Geek

Trusted
Lifetime subscriber

  #465341 4-May-2011 15:53
Send private message

Jaxar: You should defiantly speak to Vodafone

Let's not get ahead of ourselves :)

As stated, based on the real-world speed it's very likely that you're on a 128 kb/s plan. Also, if you're in an ADSL2+ area than the download speed looks rather low so it might pay to check out the wiring too.

 
 
 
 


sbiddle
29267 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #465369 4-May-2011 18:38
Send private message

Behodar:
Jaxar: You should defiantly speak to Vodafone

Let's not get ahead of ourselves :)

As stated, based on the real-world speed it's very likely that you're on a 128 kb/s plan. Also, if you're in an ADSL2+ area than the download speed looks rather low so it might pay to check out the wiring too.


With 128kbps upstream you'll struggle to get much more than that downstream.

Behodar
7162 posts

Uber Geek

Trusted
Lifetime subscriber

  #465371 4-May-2011 18:39
Send private message

Oops, you're right, for some reason I thought we were talking about synch rates but of course they'd show faster upstream even if the plan is capped.

jonb
1572 posts

Uber Geek

Trusted

  #465839 5-May-2011 16:46
Send private message

If you could post connection settings from the router that would help also troubleshooting, and information about how far you live from a cabinet/exchange using the map at www.telecomwholesale.co.nz

cyril7
7827 posts

Uber Geek

Trusted
Subscriber

  #465887 5-May-2011 18:33
Send private message

If you could post connection settings from the router that would help also troubleshooting, and information about how far you live from a cabinet/exchange using the map at www.telecomwholesale.co.nz



+1, buy doing that we may establish if what you are getting sync wise is on par or not for the location.

Cyril

Create new topic





News »

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS1621+ 
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32


NordVPN starts deploying colocated servers
Posted 7-Oct-2020 09:00


Google introduces Nest Wifi routers in New Zealand
Posted 7-Oct-2020 05:00


Orcon to bundle Google Nest Wifi router with new accounts
Posted 7-Oct-2020 05:00


Epay and Centrapay partner to create digital gift cards
Posted 2-Oct-2020 17:34


Inseego launches 5G MiFi M2000 mobile hotspot
Posted 2-Oct-2020 14:53









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.