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2 posts

Wannabe Geek


#107381 10-Aug-2012 15:48
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Hi,

I would like to know if you are employed by an ISP to work as a Technical Customer Service Rep, during the training period, would they show you how to troubleshoot broadband/adsl connection issues and how to do line testing/isolation testing or they expect you to know these things already????


thanks.

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19282 posts

Uber Geek
Inactive user


  #670630 10-Aug-2012 15:52
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They would still cover this even if you did know

John



2 posts

Wannabe Geek


  #670632 10-Aug-2012 16:00
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oh ok. I thought they dont go over network troubleshooting because they think you already should know them.

Doesn't broadband/adsl connection troubleshooting fall into network troubleshooting category?


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