Ambiclimate shutting down

Forums › Gadgets, robotics, home automation, electronics (including wearables) › Ambiclimate shutting down

CokemonZ

1044 posts

Uber Geek

#311613 1-Feb-2024 11:06

So I got this email today saying Ambiclimate are shutting down: An Emotional Farewell: Important Update on Termination of Ambi Climate – Ambi Labs

Pretty annoyed as I only got them mid 2022 at $95 each.

Doesn't look like they will be made to work offline unfortunately. That would actually be fine for me - while I used the smart stuff it was only for about 3 months - the rest was more of a timer/trigger function.

So what are my options here? Purchased in NZ so their compensation program likely won't apply - even then only 25% back.

I guess I could go to the retailer - seems a bit unfair tbh - was not their fault at all.

amanzi

Amanzi
1285 posts

Uber Geek

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#3189275 1-Feb-2024 14:51

I'm no lawyer, but I would have the CGA would help here, which means you should be able to get a refund or replacement from the retailer. Might not feel fair, but that's probably your only way of getting help.

Sucks though - and provides further evidence why cloud-based smart home solutions are not a good idea.

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floydbloke

3501 posts

Uber Geek

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#3189281 1-Feb-2024 15:04

CokemonZ:

I guess I could go to the retailer - seems a bit unfair tbh - was not their fault at all.

Entirely fair. They sold you a product that wasn't durable. Their job to put it right.

Thanks for explaining "plethora".

It means a lot.

CamH

557 posts

Ultimate Geek

#3189295 1-Feb-2024 15:21

Yeah I'd go to the retailer. It would be reasonable to expect that the item is usable for more than 2 years. I'm not lawyer but would suspect this would fall under CGA and you should receive a full refund or a similar replacement.

boosacnoodle

961 posts

Ultimate Geek

#3189459 1-Feb-2024 21:03

This would be analogous to a car manufacturer selling you a car that required special oil then the oil to use that car was not available after two years. Sure you still have a car, but cannot use it.

CokemonZ

1044 posts

Uber Geek

#3189462 1-Feb-2024 21:07

Yeah - I guess this is what the cga is for then.

They may also have more avenues with the company/distributor.

Still, preferred option - still had them.

So good, especially as they understood if you used the remote and kept working.

boosacnoodle

961 posts

Ultimate Geek

#3189463 1-Feb-2024 21:10

Wait, is this a joke? This is just an IR blaster for your AC that's cloud connected? Get a $16 broadlink - job done - and all local too.

CokemonZ

1044 posts

Uber Geek

#3189473 1-Feb-2024 21:22

It was a lot more than that.

It's dead now so not going to pitch it, but I was very happy with the device and had moved away from tuya it blasters for it.