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niekerkj

71 posts

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#173468 24-May-2015 18:47
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Hi all,

My partner's iphone 5 cannot connect to the 2degrees network since yesterday - No Service message is displayed.

The phone worked perfectly till yesterday and when I put her simple in my phone it works fine.

I've done network data reset and a factory reset with no luck at all.

We switched from Vodafone to 2degrees about a month ago.

I also called 2degrees - they said to go to Settings >> Carrier, but thats not an option on her phone. They then said we should contact Apple. ..

Any advice would be greatly appreciated

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tardtasticx
3057 posts

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  #1310922 24-May-2015 19:19
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Has the phone got the latest OS installed?

Have you tried another networks SIM card in the phone?
If so, what happened?

Have you tried backing the phone up and restoring it completely as a new phone?


 
 
 

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michaelmurfy
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  #1310923 24-May-2015 19:23
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Please go over to this page to ensure your phone has not been marked as lost or stolen: http://www.tcf.org.nz/content/cfa46b54-509c-44aa-91da-3bfe14d20f8f.html

I
f it has been marked as stolen it means you're holding a paperweight and you're going to have a tough time to get it running again unless if you can prove you own it.




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nitrotech
1285 posts

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  #1310924 24-May-2015 19:24
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Have you checked if it's blacklisted?

http://www.tcf.org.nz/content/cfa46b54-509c-44aa-91da-3bfe14d20f8f.html

Go to settings then about - Is the Imei listed?




niekerkj

71 posts

Master Geek


  #1310925 24-May-2015 19:25
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Hi,

Yes, latest ios 8.3 installed. I did a factory reset which wiped it clean (after backing up first) and then set it up as a new phone again - no luck

I have not tried using a different network's sim - may have to give that a go

Thanks for your reply

johnr
19282 posts

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  #1310926 24-May-2015 19:29
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Where was the handset obtained from?

niekerkj

71 posts

Master Geek


  #1310929 24-May-2015 19:46
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I checked the phone's IMEI and it is not black listed. I bought the phone for het outright from Vodafone NZ in 2012. It was then identified as being affected by the battery issue and a replacement phone was provided by Vodafone in 2014. From 2012 to end of April 2015 the phones were used on Vodafone and then we switched to 2degrees at the beginning of May. The phone worked perfectly till today


niekerkj

71 posts

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  #1310932 24-May-2015 19:55
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Actually, the replacement was provided by Apple



nitrotech
1285 posts

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  #1310939 24-May-2015 20:23
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So in the about screen is the imei showing?

niekerkj

71 posts

Master Geek


  #1310941 24-May-2015 20:28
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Yes it is

RunningMan
8216 posts

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  #1310945 24-May-2015 20:37
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iOS8.3 introduced additional settings under settings->cellular for 2g/3g/4g - perhaps worth checking?

niekerkj

71 posts

Master Geek


  #1310974 24-May-2015 21:16
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Thanks, tried toggling between 2,3,4g, switching phone off, but no luck

Thanks for the suggestion, I'm willing to try anything at this stage

Shoes2468
769 posts

Ultimate Geek


  #1310976 24-May-2015 21:21
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niekerkj: Thanks, tried toggling between 2,3,4g, switching phone off, but no luck



Thanks for the suggestion, I'm willing to try anything at this stage


A sim from another provider would be worth a shot, do a backup of the phone then a complete factory reset. Does the wifi still work?

coffeebaron
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  #1310978 24-May-2015 21:22
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Where are you based? Is your 2degrees roaming on Vodafone? Perhaps local cellsite issue? 





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niekerkj

71 posts

Master Geek


  #1311043 25-May-2015 07:51
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I'm in Woodridge, Wellington - not sure which provider's tower gets used up there.

WiFi still works and when I put her sim in my old iphone 5 it works perfectly

johnr
19282 posts

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  #1311044 25-May-2015 08:02
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niekerkj: I'm in Woodridge, Wellington - not sure which provider's tower gets used up there.



WiFi still works and when I put her sim in my old iphone 5 it works perfectly


Faulty handset no amount of resetting will fix it

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