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jmosen

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#175071 16-Jun-2015 14:43
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I'm posting this message in the iOS forum, because while my recent experiences relate to ports from 2Degrees to Vodafone, I've seen other threads raising this issue with other carriers.
Over the years, I've seen several threads on Geekzone regarding iMessage activation issues. Sometimes, Apple has been at fault, but I think the majority of the threads relating to iMessage activation issues occur after a port.
A couple of years ago when I ported to 2Degrees from Spark, iMessage wouldn't activate, and thanks to Geekzone I was able to be in touch with engineers at 2Degrees who resolved the issue.
Last month, my partner ported her phone from 2Degrees to Vodafone to take advantage of their impressive roaming when in the US. iMessage wouldn't activate on her number either once it was ported, and John R came to the rescue as he so often graciously does here.
So I thank everyone who helps out here, who go well above and beyond.
Seeing the much wider availability of Vodafone 4G where we are, my daughter wanted her prepaid account ported from 2Degrees to Vodafone, which I did over the weekend, and yet again, iMessage didn't activate. John's on holiday at the moment, I suppose we have to give the man a break sometimes, so to make my daughter happy I decided to go the conventional call-centre route.
I could write a classic Geekzone rant about the time Vodafone had me waste talking to Apple. Apple concluded of course that everything was fine with the device and that they were sending out the SMS activation message so the ball was in Vodafone's court again. I called Vodafone back and they tried to transfer me back to Apple, and I was left with the distinct impression that Vodafone were going to do whatever it took not to take ownership of the problem, even when Apple issues were ruled out.
All I will say about that experience are two things. First, if I were Brooke Fraser, I'd be demanding Vodafone stop using "Something in the Water" at once, because all the time I spent on hold with them transformed it from a song I thought was really catchy to one that will give me nightmares if I ever hear it again.
Second, it made me realise that I have a lot further to go in my zen journey than I thought I did.
I too am about to travel to the US for a conference, and have been concerned by a slower 4G roll-out by 2Degrees than I would like, so with many mixed feelings, I have also ported. Sure enough, iMessage won't activate. The difference this time is that mine is an 021 number, the other two coming from 2Degrees are 022. I thought this may make a difference but it does not.
After my Vodafone experience from hell yesterday, I did stumble on the work-around. iTunes encrypted back-ups save some settings that no other form of back-up will capture. I don't know if the iMessage/FaceTime activation tokens are one of those things, but when we restored my daughters device from an encrypted back-up taken when iMessage was working, her iPhone didn't attempt to send an activation SMS after the restore, it just accepted that iMessage was activated.
That's also how I resolved my own issue today, which is just as well as I use iMessage and FaceTime heavily for my business.
However, I view this is a work-around, not a fix. It leaves me with a number of questions.
First, it's clear the SMS to activate iMessage is being sent to the UK number as we can see these on our accounts. Unlike 2Degrees, Vodafone doesn't 0-rate these texts. Based on my dialogue with Apple and the fact that John was able to resolve one of these recent incidents for me, it appears Apple is receiving the activation SMS from the affected devices and then sending the expected response. However, that response from Apple is not reaching the device. Why, and what needs to be done here in NZ to fix what would appear to be a fairly common systemic problem with iMessage after porting?
Does the issue pertain to international SMSs in general?
Is the problem the fact that the response messages from Apple are being routed to the wrong carrier after a port?
And finally, if this has happened to me three times in the space of a month, I imagine it's affecting a lot of people who may not realise they're not getting the full benefit of their iPhone, and could be missing FaceTime calls without realising it.
I would like to understand this issue further, perhaps with a view to taking it to TUANZ or some other organisation who can advocate for some proper attention to be paid to this.




Jonathan


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johnr
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  #1325803 16-Jun-2015 14:45
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Will depend on the SMS aggregators Apple use and how often they do a porting table update, Apple I guess will use 3rd party companies for this

imessage and Facetime and activation of the service is not a carriers service

 
 
 

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jmosen

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  #1325816 16-Jun-2015 14:52
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johnr: Will depend on the SMS aggregators Apple use and how often they do a porting table update

Thanks John. so let's say Apple's SMS aggregators aren't as quick at updating the tables as they should be. What happens to the SMS they send out? Presumably it goes to the previous carrier?
Does it just time out/terminate?
I'm very happy to raise this with Apple directly if this issue is with their SMS aggregator, but I'd also like to know whether our carriers can do anything to minimise the problem.




Jonathan


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  #1325837 16-Jun-2015 15:23
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If the aggregator's data is wrong, it goes to the old carrier, and they drop it. That is, rightly or wrongly, the agreed design for NP for premium service messages.




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These comments are my own and do not represent the opinions of 2degrees.




jmosen

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  #1325840 16-Jun-2015 15:25
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So in theory, it would be possible to establish a protocol by which carriers forward the messages where they need to go?




Jonathan


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  #1325851 16-Jun-2015 15:30
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We do, for normal person-to-person messages, although it's complicated and has a lot of holes in it. The Perfect Solution would involve all carriers doing Home Routing to completely accept all messages for their owned number range and then forwarding them all over the normal national interconnect links. But that's very expensive and not worth the relatively small gains, so it won't happen unless forced by regulation.




iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


coffeebaron
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  #1325852 16-Jun-2015 15:31
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Also always deactivate imessage before porting. This seems to help with some issues.




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alasta
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  #1325918 16-Jun-2015 16:48
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I wonder why Apple uses SMS for the activation process? It seems incredibly clumsy to me to be using a legacy technology as a critical component for a better technology that is supposed to replace it.



johnr
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  #1325932 16-Jun-2015 17:04
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alasta: I wonder why Apple uses SMS for the activation process? It seems incredibly clumsy to me to be using a legacy technology as a critical component for a better technology that is supposed to replace it.


Wise words but other apps like Whatsaapp also use SMS

tardtasticx
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  #1325975 16-Jun-2015 18:02
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alasta: I wonder why Apple uses SMS for the activation process? It seems incredibly clumsy to me to be using a legacy technology as a critical component for a better technology that is supposed to replace it.


You can have iMessage without a mobile number, it will use your iCloud or Apple ID email address.

Obviously you can use your mobile number for iMessage instead, but they dont want you to give any random persons number and start receiving their messages. So they need to verify it. Options would be SMS or Phone call. Phone call would be very costly as you can imagine, so SMS is sort of a sweet spot in the middle.

Unless they somehow paired with Carriers for verification (kind of like Apple Pay does with banks) then that's the way it will have to be I think.

jmosen

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  #1325998 16-Jun-2015 18:57
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When you connect an iPhone to iTunes, iTunes displays your number under the Info tab. So if it's able to get that data, perhaps some sort of fall-back Internet-based activation system through iTunes might be viable.




Jonathan


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  #1326000 16-Jun-2015 19:04
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jmosen: When you connect an iPhone to iTunes, iTunes displays your number under the Info tab. So if it's able to get that data, perhaps some sort of fall-back Internet-based activation system through iTunes might be viable.


You can change your phone number under settings > phone > my phone number. I believe that's where iTunes obtains it from.

jmosen

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  #1326006 16-Jun-2015 19:24
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OK, if that's where it's getting it from, then not a viable solution at all.




Jonathan


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