Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2038 posts

Uber Geek
+1 received by user: 212

Subscriber

Topic # 114533 22-Feb-2013 15:32 Send private message

I am after any suggestions as to how I can track down large increases in data usage on an iPhone 4S.

This is happening on my wife's phone.

She has tried asking 2 Degrees if they can provide any further information and after a false start where they said "we can't tell you due to the privacy act" followed by a further phone call which curiously ended with the same CSR a day later the real answer seems to be that they don't have any more info that could help explain the data spike.

So, is there some sort of log on the iphone or logging application or similar that can be used to identify where this extra data use is coming from.

She has the phone connected to wifi at work and home so most of the time is in wifi coverage.

Some of the usage data from 2 Degrees shows the problem, the first column is presumably the date and time that the usage record was generated and the second column is mb:
25/01/2013 0:29 16.86
28/01/2013 7:48 0.85
28/01/2013 23:40 1.16
29/01/2013 18:15 1.35
31/01/2013 14:56 0.01
31/01/2013 18:53 0.45

5/02/2013 18:43 0.04
5/02/2013 21:17 0.14
6/02/2013 14:04 1.53
9/02/2013 10:10 1.92
11/02/2013 8:01 32.79

15/02/2013 9:42 0.37
15/02/2013 18:09 0.13
16/02/2013 7:08 4.81
19/02/2013 10:51 0.12
21/02/2013 1:09 0.38
21/02/2013 8:34 18.99


edit: Sorry, paste from Excel looked OK but table formatting vanished when posted :(
 



Create new topic


2038 posts

Uber Geek
+1 received by user: 212

Subscriber

  Reply # 767743 22-Feb-2013 15:53 Send private message

Software version is Ver is 5.1.1 (9B206) if that makes any difference to the answer.

n4

953 posts

Ultimate Geek
+1 received by user: 73


  Reply # 767773 22-Feb-2013 17:01 Send private message

Bear in mind the usage records just show total usage for a data session which ended at the time shown. So it might have been running for hours or days before that time, and the data usage might not have been a spike per se. However if she is on wifi most of the time then presumably the amount of time she can have been connected is limited. In this case the times probably reflect the dates and times she connected to wifi and the 3G data session was ended. Maybe she doesn't always connect to wifi - maybe it was turned off for some of the time?




Huawei Mate 7, on 2degrees

 

 



24884 posts

Uber Geek
+1 received by user: 4783

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 767774 22-Feb-2013 17:03 Send private message

Most obvious question is whether she has iCloud sync enabled.




2038 posts

Uber Geek
+1 received by user: 212

Subscriber

  Reply # 767775 22-Feb-2013 17:07 Send private message

Thanks n4, I've been through all of those options with her. The strange thing is that this has only started happening this year.

It is a good theory but the times the large usage records occurred do not align with when she gets home.

@sbiddle, she has not set up icloud yet but today I got her to turn the sync off anyway and "hey presto" apple have now set her up for icloud. So in short it shouldn't be that.

Thanks for the suggestions though guys.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Microsoft Surface Pro delivers outstanding battery life, performance
Posted 25-May-2017 09:34


Telecommunications monitoring report: Are you being served?
Posted 24-May-2017 11:54


NetValue partners with CRM Provider SugarCRM
Posted 23-May-2017 20:04


Terabyte looms as Vocus users download 430GB a month
Posted 19-May-2017 14:51


2degrees tips into profit after seven lean years
Posted 19-May-2017 09:47


2degrees growth story continues
Posted 17-May-2017 15:25


Symantec Blocks 22 Million Attempted WannaCry Ransomware Attacks Globally
Posted 17-May-2017 12:41


HPE Unveils Computer Built for the Era of Big Data
Posted 17-May-2017 12:39


Samsung Galaxy S8 Plus review: Beautiful, feature-packed
Posted 16-May-2017 20:14


After ten years of mail pain Spark is done with Yahoo
Posted 15-May-2017 13:12


Warnings from security firms: do not click that link or risk your computer being infected
Posted 15-May-2017 10:11


Pushpay named NZ Hi-Tech Company of the Year 2017
Posted 15-May-2017 09:59


Passive Optical Lan means fibre to the desktop
Posted 12-May-2017 17:09


Finalists Named for 2017 CIO Awards
Posted 11-May-2017 20:00


Exhibition to showcase digital artwork from across the globe
Posted 10-May-2017 18:54



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.