Hi there, signed up March 28th and still not home phone and connection. I was given two activation dates (the 2nd of which was yesterday) and still nothing.
I was told a different story by various call center reps for why things are slow e.g
- our address details were entered incorrectly (they told us this the day before the 1st activation date) youd think think they would ammend it asap but instead we were sent to the bottom of the pile and had to wait for over a week!
- telecom/chorus technicians were confirmed for Apr 12th (the second activation date) and what, nothing!
I asked the call center rep to give me the direct number for the technician or chorus so i can call them myself give them a bollocking...but they didnt have a number nor would they give me the provisioning teams direct dial number? I dont know about anyone else but who in a similar situation is sick of the word "ESCALATED"? does it actually mean anything? Anyway filed a formal complaint but not confident of a solution anytime soon.
Any help would be much appreciated.