Around lunch time we called Slingshot and they said that there might be a local issue, so we just ignored it for the day. Around dinner time that night we gave them a call and they did all the usual 'try another phone jack', 'try another modem' etc, and worked out that there was actually a problem on their end. So they did a 'port refresh' and said if that didn't help, they'd log a job to send someone out to the exchange.
So, now it's Sunday. Sunday night, we gave them a call back to see why this hadn't fixed the issue. We got told that the Chorus person hadn't been able to find a fault, so had closed the job. That kinda pissed me off. We'd been at home all day, so someone could have come around to talk to us.
Next was Monday. They sent someone else out to the exchange, to see what was up. Around 2pm I got a call on my cellphone at work from someone at Chorus wanting to ask some questions, but he had a different address than our address, so hung up on me. This call could be unrelated. That night I gave slingshot another call and they said that Chorus has closed that job too, unable to find a fault.
During this phone call, someone noticed that they'd received a request to disconect our internet from Slingshot as we'd requested to change to Flip NZ and that I would have to call Flip NZ to tell them that I didn't want to change ISP.
So I called Flip and... they had no idea who I was and told me that the only connection they have in my area was on Bayfield Road (about 2 blocks over). After about 15 minutes on hold, they worked out that someone had miss read a number and requested the wrong connection be changed over and that I'd have to ring slingshot back again to tell them to change our services back to them.
Yet again, I called Slingshot. They seemed to think that we had chosen to leave slingshot, so wanted to sign us up again. After talking to the CSR (who seemed unable to string real sentences together, he kept putting 's' on the end of words), I got him to understand that we hadn't asked to change ISP. Then I asked to talk to his manager. This just resulted to me being placed on hold for half an hour before he came back and seemed suprised that I was still there, I asked if once this is fixed if we can have this months bill waved since we've managed to be disconected for 3 days of it due to their error. I was put on hold for about 20 minues this time and then when he came back, they'd agreed to wave the bill and would send someone out to fix our connection in the morning, logging the job as urgent.
So today, at 12.25pm I got a text message from Slingshot saying that our new broadband service was being connected today. Come 5pm tonight, it still wasn't connected.
This evening, my partner gave Slingshot a call and was told that they would send someone out again to fix the issue. But that the earliest that someone from Chorus can be sent out is Friday.
Is there anything that we can do to speed this whole process up? Has someone else had this issue before? It seems that Slingshot is just trying to screw us around so that we go away.