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MrTomato

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#139006 24-Jan-2014 16:28
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Apologies for this blatant waving-arms-to-try-to-get-Orcon's-attention post, but I'm in a spot of bother.

I was supposed to migrate to VDSL yesterday (Thursday 23rd), but in a near precise recreation of when I first migrated to Orcon in late 2012, it's now over 24 hours later and I have no service at all.

The Chorus man came yesterday, and confirmed that I have a live VDSL connection before he left. I waited for Orcon's promised 'ready to go' text / email, but it never appeared, and I eventually connected the new white VDSL router anyway. It appears that the line is VDSL-enabled and is connecting OK, but a) I'm being allocated a non-routable IP address (10.x.x.x), b) the PPP connection username is genius@orcon.net.nz (which I believe is used as a placeholder until the proper settings are applied automatically to the router), c) the only website I can visit is http://www.orcon.net.nz/, and d) I have no VoIP service.

I've been in touch with the overseas helpdesk, but... Well, you know. The story's a bit different every time. This morning I was told that the issue's been passed to Chorus, but that sounds fishy to me, given that the line itself appears to be fine and Orcon appear to have 'ownership' of it. Obviously I don't know what the procedure is, but from what I can see the problem would appear to be with Orcon rather than Chorus. And now it's coming to the end of the week and nothing further seems to have happened.

Please, if anyone from Orcon is reading this, *please* can you help me? I have work to do over the long weekend. Since my home connection is dead I probably won't be able to check for any follow-ups on this thread, or send any PMs for that matter, until Tuesday at the earliest, but I have a ticket number - #11633378 - and hopefully I can be identified from that.

Again, apologies everyone for starting a new topic just to get in touch with Orcon. I hope everyone has a great long weekend! (In Auckland / Northland at least - if you're elsewhere perhaps you should just not turn up to work on Monday and say you took the day off in sympathy.)

Cheers

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Sounddude
I fix stuff!
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  #973690 24-Jan-2014 17:07
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Hi

One of our on boarding specialists tried to call, but will try again later.

Cheers.

 
 
 

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FireEngine
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  #973720 24-Jan-2014 18:04
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Matt has been rescued from the long Auckland weekend internet abyss, looks like something might have been a bit delayed in the provisioning backend - which we will look into on Tuesday but he is now online for VDSL data and voip...




Regards FireEngine


MrTomato

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  #974030 25-Jan-2014 12:04
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Yep, all sorted now. Many, many thanks for getting it sorted out so quickly - it's very much appreciated.

I'm delighted with the speeds and especially delighted to have a working IPv6 connection too, which is something I wasn't expecting!



Sounddude
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  #974085 25-Jan-2014 14:02
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MrTomato: Yep, all sorted now. Many, many thanks for getting it sorted out so quickly - it's very much appreciated.

I'm delighted with the speeds and especially delighted to have a working IPv6 connection too, which is something I wasn't expecting!


Only some handovers are enabled for Ipv6, so you must be a a lucky one. Let me know how it works for you, very curious to know!



MrTomato

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  #974086 25-Jan-2014 14:06
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Actually I'm looking at it now. There appear to be a few problems, and particularly the NF4V's firmware seems to be a bit of a disaster zone. I'll stick a post in the "Orcon Genius and IPv6 going ahead?" topic sometime today!

kenvunz
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  #974203 25-Jan-2014 17:51
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I'm having the exact same problem like you. The Chorus technician came yesterday (Friday) said all good. Up till now, still no Internet, even though I have received a final confirmation email from Orcon saying it's all connected.

Can anyone from Orcon please help me also? My ticket number is #11635622 and my account number is #13160541

Attached is the Diagnostics test result on pppoe_0_1_1.10 interface


FireEngine
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  #974207 25-Jan-2014 18:07
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Hi Ken, can you PM me the serial number of the Netcomm router we sent you?

Please don't post account details such as your account number in the forum, if we (i.e. members from Orcon), can help and need details we will ask for them by PM.




Regards FireEngine




FireEngine
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  #974228 25-Jan-2014 18:44
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Ok, manual provisioning underway....fingers crossed as this isn't my day job.... :-)




Regards FireEngine


FireEngine
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  #974662 26-Jan-2014 16:19
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kenvunz: I'm having the exact same problem like you. The Chorus technician came yesterday (Friday) said all good. Up till now, still no Internet, even though I have received a final confirmation email from Orcon saying it's all connected.

Can anyone from Orcon please help me also? My ticket number is #11635622 and my account number is #13160541

Attached is the Diagnostics test result on pppoe_0_1_1.10 interface



All sorted and online....




Regards FireEngine


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