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92 posts

Master Geek

#206202 14-Dec-2016 00:28
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When I was in the process of signing up to fibre in March this year 2 degrees had an offer running where you go 3 months free if you signed up for a 1 year contract. 




I signed up, but due to chorus messing about for 6 months I didn't get connected until september. When I called up to confirm my offer in the intervening 6 months and when I called up on connection I was assured that the offer I signed up to would be honoured.


However now they are saying the that offer didn't start until may this year so I don't qualify.




Unfortunately I signed up online so don't have a copy of the web page at the time.




Could anyone help with any dates that the offer ran, or even better archive pages of the offer please?



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12657 posts

Uber Geek

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  #1687465 14-Dec-2016 00:42
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Yes they are correct. Here is a snapshot of the page in March and in May.


I couldn't find any reference of the offer at all in the archive of their website from March.

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1537 posts

Uber Geek


  #1687788 14-Dec-2016 16:34
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Hi New2NZ,


If you confirmed your application during this promotion, and there was a delay to getting the fibre up and running for whatever reason, the promotion will still be honoured when you are on fibre. There were a couple of different promotions, one was a general promotion, and there were address-targetted offers of the same promotion as well, so it is possible that the agent you spoke with hasn;t checked all promotions from the time you signed up, however this should be documented on your application itself.


Can you please message us here with your address and broadband customer number, and we'll check this out for you.




Ralph ^JOB


92 posts

Master Geek

  #1687809 14-Dec-2016 17:36
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Hey Ralph,


Thanks for that. I've sent you a pm.






92 posts

Master Geek

  #1694049 22-Dec-2016 21:28
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Hey ralph,




What was the point of me Messaging you? The PM I sent has been unread for 8 days?





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