Slow speed test results - but not direct from modem

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slow speed test results - but not direct from modem

GeoffisPure

459 posts

Ultimate Geek

#259721 17-Oct-2019 11:19

Hi all,

I have noticed slow speeds on my newish Slingshot Gigabit connection that became noticeable recently when trying to watch Twitch streams on the higher quality settings (1080p).

The speed tests I'm getting are quite low - usually between 90 and 300 Mbps

http://vocus.speedtestcustom.com/result/18fcdf00-eefe-11e9-928d-87ca243f4f62

http://vocus.speedtestcustom.com/result/49e9f6e0-f05f-11e9-a337-cfd7ac5e0c44

When I emailed the helpdesk they pointed out that when they run their diagnostic test directly from my modem, it shows speeds over 900Mbps. (I confirmed this by running the test from within the modem interface myself).

Can anyone explain why I might be getting reduced speeds on my devices. The two tests linked above were done using two different ethernet cables, and on two different PCs.

Tinkerisk

4203 posts

Uber Geek

#2339779 17-Oct-2019 14:28

Are the used two ethernet cables at least CAT 5e or (better) CAT 6 rated?

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Jase2985

13419 posts

Uber Geek

ID Verified

Lifetime subscriber

#2339905 17-Oct-2019 19:05

are you using wifi?

try using the windows 10 speedtest.net app

hio77

'That VDSL Cat'
12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

Subscriber

#2339909 17-Oct-2019 19:30

The first test looks to be machine possibly capping out..

the second looks like like a 100mbit port

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

djtOtago

1141 posts

Uber Geek

#2339914 17-Oct-2019 20:05

Any power saving features turned on in the router?

Are you connecting directly to the router via a single ethernet cable, or is the connection via structured cabling in the house?

Does the router show what speed the ethernet ports are currently connected at?
Does you comuter's network card properties confirm / show you have a 1Gb connection to router?